AI That Understands: How Kinkly Delivers Safe, Expert-Led Intimacy Assistance with Juphy
Ceyda Duz
Industry
Adult Products
Mostly Used Features
- Smart Product Recommender (Upsell & Cross-Sell)
- Expert-Level Product Guidance
- Discreet Shipping & Packaging Info
- 24/7 Automated Support
Channels
Shopify
Tools
Juphy’s AI Agent for E-Commerce
About Kinkly
Kinkly is a trusted destination for sex-positive, inclusive, and educational adult product shopping. Known for its well-researched blog, curated product recommendations, and commitment to discretion, Kinkly empowers customers to explore intimacy confidently. As their Shopify store scaled, so did customer queries — ranging from compatibility to shipping privacy. Kinkly needed a way to maintain high-touch, expert-level support without adding headcount.
Before Juphy: The Challenge
Customers exploring adult products often require personalized, judgment-free guidance. Kinkly’s support inbox was filled with detailed pre-sale questions like:
- “Is this toy waterproof and body-safe?”
- “What’s the best option for long-distance couples?”
- “Can this be used with silicone-based lubricant?”
- “Do your packages arrive discreetly?”
Each query was specific, often sensitive, and time-intensive to answer. Many came outside of business hours — when customers were more likely to browse and shop privately.
Without automation, the support team was spending over 13 hours per week manually answering these repetitive but crucial questions — impacting both team efficiency and sales potential.
The Turning Point: A Respectful, Always-On Sales Rep for Every Customer
Kinkly turned to Juphy AI to solve a challenge core to its brand: delivering expert, compassionate support to customers navigating highly personal purchases — anytime they shop.
Unlike general AI chatbots, Juphy was trained to reflect Kinkly’s thoughtful, inclusive brand voice, enabling it to respond to intimate, sensitive questions with care and accuracy. The setup was simple: Juphy automatically scanned Kinkly’s entire website — product pages, FAQs, and metadata — to ensure deep contextual awareness.
Going further, Juphy was also trained on Kinkly’s extensive expert blog library, a trusted resource for sexual wellness education. This helped the AI agent recommend not just the right products, but also point customers to helpful content when they needed deeper understanding — seamlessly connecting shopping with education.
Juphy’s intuitive conversation-like training interface made it easy to keep the AI agent updated with product changes, shipping policies, and nuanced topics around safety and use. This ensured the experience stayed relevant as Kinkly’s offerings and content evolved.
Once deployed, Juphy AI instantly began acting like a knowledgeable online sales associate — guiding customers with:
- Smart product matching and compatibility guidance
- Safe and discreet shipping details
- Trending, bestselling, and similar item suggestions
- Personalized responses to intimate or first-time buyer concerns
- Multilingual 24/7 support with natural, human-like tone
- Real-time availability and product detail confirmations
This wasn’t just automation — it was a digital extension of Kinkly’s trusted team, always available, never intrusive, and deeply aligned with the brand’s mission to create a safe and empowering shopping space.
The Transformation: Real Results in Just 30 Days
Juphy AI became an always-on product expert for Kinkly. In one month:
- Handled 701 personalized customer conversations
- Delivered 461 product recommendations tailored to user intent
- Drove 16 direct sales via AI — totaling $1,009.68 in revenue
- Achieved an outstanding 19X ROI in the first 30 days
- Saved over 52 hours of manual support — equivalent to over a week of full-time labor
- Provided consistent coverage, with 49% of recommendations made during the day, and 51% at night
- Strengthened customer trust by delivering private, respectful, and judgment-free support on sensitive topics
In a category where privacy and emotional comfort are paramount, Juphy gave shoppers a judgment-free space to ask personal, sensitive questions — helping them feel safe, respected, and empowered to make confident purchases.
Whether guiding a first-time buyer toward a suitable lubricant or helping someone find a discreet gift without revealing too much, the AI agent acted like a knowledgeable, respectful sales rep — always ready, never pushy.
Upsell & AOV Impact:
Thanks to accurate, personalized recommendations across product compatibility, best sellers, and trending items, Kinkly saw an 15% increase in average order value, as more shoppers opted to complete bundles or try complementary products.
Trained with Kinkly’s blog content and brand values, Juphy preserved the store’s supportive, inclusive tone — ensuring every reply reflected the care and respect customers expect from the brand.
These outcomes reflect more than just efficiency — they mark a transformation in how Kinkly supports its customers: expert-led, always available, and emotionally attuned.
💡 See personalized sales support in action — start your free Juphy trial today and boost your Shopify sales.
24/7 Intimacy Guidance That Builds Confidence and Trust
Customers often shop for adult products in private moments — evenings, weekends, or late nights. With Juphy AI, Kinkly provides real-time answers to questions that previously went unanswered outside working hours, such as:
- Discreet packaging and delivery timelines
- First-time use and safety guidance
- Compatible products and lubricants
This 24/7 availability raised customer trust, minimized hesitation, and reduced cart abandonment during peak-intent browsing hours.
Built for Shopify Certificate: A Standard of Excellence
Juphy AI holds the ‘Built for Shopify’ badge, a mark of quality and reliability within the Shopify ecosystem. This certification demonstrates Juphy’s commitment to meeting Shopify’s highest standards for app performance, security, and seamless integration. Unlike other AI solutions, Juphy is fully embedded within the Shopify admin console, allowing merchants to manage everything from a single panel without switching between platforms. This integration ensures a smooth workflow, enhancing usability and credibility. Additionally, Juphy achieves full API integration with Shopify, providing real-time access to all Shopify data. As a result, Juphy’s AI Agent delivers significantly enhanced performance, offering superior functionality and user experience.
What You Can Expect If You’re a Shopify Adult Product Store with:
If your store sells intimacy, wellness, or pleasure products and you want to:
- Deliver discreet, respectful, 24/7 product support
- Reduce drop-off from unanswered pre-sale questions
- Upsell and recommend based on customer needs
- Save time without sacrificing service quality
…you can expect:
✅ 19X return on investment
✅ 15% increase in average order value
✅ 50+ hours saved monthly
✅ 24/7 support for sensitive, informed shopping decisions
Ready to Turn Your Online Store Into a Safe, Expert-Led Shopping Experience?
Start your free trial with Juphy today and offer your customers respectful, real-time, and personalized support whenever they need it — from discreet packaging questions to expert product guidance. With Juphy AI, you can create a trusted, judgment-free shopping environment that increases confidence and sales while saving your team valuable time.
Experience it live in under a minute — no technical skill needed.