Automation Rules

Classify incoming messages from social media based on content, urgency, and tone using automation rules.

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Frequently Asked Questions

Can I auto-archive?

Yes! You can automatically archive all incoming messages by specified automation rules.

Are there any limitations?

No! You can create unlimited automation rules as long as you subscribe to a pricing plan. You’ll add the keywords comma-separated, so we suggest that you store your comma-separated keywords on your computer to create rules easily through copy and paste.

Can I see the results in the reporting section?

Every automated and tagged message will be logged and stored for you to see in the reporting section. You can see the number of messages by specified tags.

Can I assign messages automatically?

You cannot assign messages by Automation Rules, but if you create a tag name like “Michael” then some of your messages will be tagged with the “Michael” tag. This way, your user can filter messages by name.


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