From Clicks to Conversions: How AMVIM Enhanced Customer Satisfaction with Juphy AI
Ceyda Duz
Industry
Fashion & Apparel
Mostly Used Features
- Smart Product Recommender
- Smart AI Conversation Starters
- Customer Support Automation
- Cross-sell and Upsell
Channels
Shopify
Tools
Juphy’s AI Agent for E-Commerce
About AMVIM
AMVIM is a fashion brand that combines contemporary trends with workwear. Offering a wide range of products, including jewelry, home décor, and tech accessories, AMVIM caters to a broad customer base that values both quality and affordability. With Shopify as their foundation, AMVIM delivers a seamless online shopping experience to customers across the U.S., prioritizing personalized shopping experiences, customer service, and high-quality offerings.
USE CASE #1: Seamless Assistance and Tailored Recommendations
The Challenge
AMVIM faced challenges in engaging casual visitors and meeting customer expectations for instant, accurate responses. During non-peak hours, shoppers often left without answers to questions about products, sizing, or the shopping process, leading to cart abandonment and missed opportunities to cross-sell or upsell.
Some of the common customer inquiries included:
- Sizing: “What size should I choose for the Pocketed High Waist Pants?”
- Product Details: “Can the Rhinestone Constellation Pendant Copper necklace be cleaned with water?”
- Shipping & Order Tracking: “How long will it take for my order to arrive in New York?”
- Returns & Exchanges: “Can I return sale items?”
The Solution
AMVIM integrated Juphy’s AI Agent into their Shopify store to act as a 24/7 virtual sales representative. The AI Agent proactively engaged visitors in real time with Smart AI Conversation Starters, offering instant, personalized assistance, and tailored product recommendations based on browsing behavior with its Smart Product Recommender. This smart automation ensured that customers received quick, accurate guidance on sizing, materials, and complementary products, creating a seamless shopping experience.
The Results in Just 7 Days
- Juphy AI efficiently handled numerous customer interactions, enhancing engagement and trust.
- Delivered tailored product recommendations aligned with customer preferences.
- Saved significant time for the support team, enabling focus on complex tasks.
- Increased satisfaction and reduced cart abandonment through personalized assistance.
USE CASE #2: Providing Continuous, Personalized Support with 24/7 Availability
The Challenge
Late-night traffic presented a missed opportunity for AMVIM, as no live support was available during those hours. Shoppers lacked the guidance needed to make purchasing decisions, resulting in lost conversions. AMVIM sought a round-the-clock solution to ensure consistent, personalized assistance for every visitor, regardless of the time.
The Solution
Juphy AI’s round-the-clock availability provided instant support for customers at any time of day or night with its Customer Support Automation. Juphy’s AI Agent helped visitors find the right products, answered common questions, and suggested relevant items, even during late-night browsing sessions. This ensured that customers received a consistent level of service, increasing conversions at times when the human support team couldn’t be present.
The Results
- 56% of product recommendations occurred during the day, while 44% were made at night, effectively engaging late-night shoppers.
- The ability to provide continuous support led to higher conversion rates, as more customers received personalized assistance when they needed it most.
Built for Shopify Certificate: A Standard of Excellence
Juphy AI holds the ‘Built for Shopify’ badge, a mark of quality and reliability within the Shopify ecosystem. This certification demonstrates Juphy’s commitment to meeting Shopify’s highest standards for app performance, security, and seamless integration.
Unlike other AI solutions, Juphy is fully embedded within the Shopify admin console, allowing merchants to manage everything from a single panel without switching between platforms. This integration ensures a smooth workflow, enhancing usability and credibility.
Additionally, Juphy achieves full API integration with Shopify, providing real-time access to all Shopify data. As a result, Juphy’s AI Agent delivers significantly enhanced performance, offering superior functionality and user experience.
Try Juphy AI Today
Take your Shopify store to the next level with Juphy’s AI Agent. From personalized customer engagement to 24/7 automated support, Juphy AI is designed to drive sales and enhance customer satisfaction. Don’t wait—start your free trial today to experience the future of e-commerce!