Discover why Juphy is the best alternative for Freshdesk to provide excellent customer service on social media.
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4.8/5 from 300+ Customer reviews
If you are looking for a powerful tool to provide customer support on social media, Juphy is a great choice. You can use Juphy and Freshdesk together as complimentary tools to delight your customers on social media and every other channel.
Easily turn all your social media comments, DM's, ad comments and more into support tickets with Juphy.
Track and reply to all social media comments, DM's, tweets and reviews in real-time on Juphy.
Collaborate with your team members to improve your response time on social platforms.
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Facebook
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| Facebook Messenger Track and reply to all Facebook Direct Messages. |
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| Comments Monitor, reply, like, hide or delete all Facebook page comments. |
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| Ads Comments Monitor, reply, like, hide or delete all Facebook Ads and Dark Post comments. |
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| Reply Comments Privately Reply as a direct message to the author of the comment. |
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| Comments with Post image and description. View Facebook comments with all visuals and description. |
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| Groups Monitor, reply, like, hide or delete all Facebook group comments. |
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Instagram
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| Direct Messages Track and reply to all Instagram Direct Messages in real-time. |
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| Comments Monitor, reply, hide or delete all Instagram comments. |
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| Ads Comments Monitor, reply, hide or delete all Instagram Ads and Dark Post comments. |
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| Mentions Monitor and reply to Instagram mentions on comments. |
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| Comments and Mentions with Post image and description. View Instagram comments and mentions with all visuals and description. |
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Twitter
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| Direct Messages Track and reply to all Twitter Direct Messages. |
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| Tweets and Mentions Monitor and reply. |
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| Like or Retweet Like and Re-tweet all tweets. |
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| Keyword Monitoring Monitor tweets by specified keywords and reply. |
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| Embed DM Button Easily redirect users to direct message. |
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YouTube
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| Comments Monitor, reply, like, hide or delete all YouTube video comments. |
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LinkedIn
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| Comments Monitor and reply comments. |
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SMTP/IMAP
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| Shared Inbox Manage multiple SMTP/IMAP emails in a single dashboard. |
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Google My Business
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| Reviews Monitor and reply to GMB reviews. |
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| Ratings View audience rating summary. |
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WhatsApp
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| Messages Track and reply to WhatsApp messages through Twilio integration. |
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AppStore
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| Reviews Monitor reviews. |
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Google Play Store
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| Reviews Monitor and reply to reviews. |
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Team Collaboration
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| User Permissions Set custom permissions for each user based on channel and team member visibility. |
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| Assign Assign conversations to teammembers. |
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| Internal Chat Start internal conversations with temammembers based on tickets. |
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Other Features
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| Social Media InboxTrack and reply to all your social media messages, comments, mentions, and reviews in a single, shared inbox. |
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| Reports Engagement, channel, team performance reports and stats. |
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| Canned Responses Unlimited canned responses to answer frequently asked questions. |
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| Tickets Turn conversations into support tickets. |
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| Automation Rules Auto-tag messages based on keywords. |
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| Workspaces Manage multiple brands in seperate workspaces. |
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| Bots and Automation Add a bot to your conversation to give quick responses. |
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| Self-Service Knowledge base and forums. |
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If you are comfortable with how Freshdesk is helping your business, but still think that you are missing out a lot of support tickets on social media, then you are in the right place.
Use Juphy to turn all your social media conversations into support tickets.
Optionally integrate Juphy into Freshdesk to manage all tickets in one place.
Streamline all your social media conversations and support requests in a single, shared inbox.
Gather agency, call-centre and support team members in one place. Collaborate on customer inquiries in real-time.
Monitor and reply to all types of engagement on social media and review platforms on a single dashboard.
Hide Juphy branding, set your own domain, URL, and email address. Embed custom colors and logo to make Juphy truly yours.
Easily turn social media engagements into support tickets with Juphy’s tags.
Measure your customer support performance with actionable and insightful reports.
Create canned & quick responses to answer frequently asked questions.
Let us help answer the most common questions you might have.
All our data is securely stored in the Netherlands. Our web-server providers are DigitalOcean Inc. and MongoDB, Inc. You can find further information about this under the security tab on Juphy’s website.
Yes. You can set permissions for a user by adding them as a “Moderator”. Moderators can only access the channels and team members that you select.
Yes, you can Hide or Delete comments on Facebook, Instagram, YouTube, and LinkedIn but you’ll still be able to see the hidden comments or the deleted comments on Juphy’s Inbox.
You can cancel your subscription at any time. However, the monthly or annual payment you’ve made is non-refundable. If you have further questions about this, please email support@juphy.com
Book a live demo. We’re always here to answer your questions in a 1-1 meeting.
Get complete control of your customer engagement on social media
