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Performance Reports

Measure your customer support performance with actionable reports. Identify areas of improvement based on your customer interaction data.

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Reports Dashboard

Total Messages

Total number of conversations by given time period.

Tickets

You can turn social media messages into tickets.

Resolved

When you solve a ticket, you can track it in the reports.

First Response Time

Average first response time calculated across all conversations.

A. Mariantisna
Marketing Manager
“Juphy definitely improved my team's productivity, while being able to interact with our audience as fast as possible!”
✓ G2 Verified Review
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Distribution by Message Type

Comments

Number of comments you received.

Direct Messages

All direct messages you received during the given period.

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Ticketing

Tags

You can easily track any type of tagged conversation inside reports.

Default Tags

Archived, Ticket, Ticket Solved, and Read are the default tags.

Custom Tags

You can also create and keep track of your own personalized tags.

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Team Performance

Replied Conversations

Every team member's interaction will be counted and logged.

Assigned Conversations

Number of social media conversations assigned to a team member.

Average Response Time

Average response times will be calculated separately by users.

Ankit Singla
Founder of MasterBlogging
“It's such a time saver. I can easily manage all my social profiles in one place and I never miss a single message!”
✓ G2 Verified Review
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Sentiment Analysis

Positive

Negative

Neutral

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Distribution by Platforms

Instagram

Comments, DMs, and Mentions are included.

Facebook

Comments, Ads Comments, and DMs are included.

Twitter

DMs are included.

What about other platforms?

You can see all the other supported platforms below. 👇

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Our Official Business Partners

Supported Communication Platforms

An easy way to manage all social media interactions. Reduce response time by managing all-in-one place.

facebook

Facebook

Direct Messages

Comments

Ads Comments

Mentions & Tags

instagram

Instagram

Direct Messages

Comments

Ads Comments

Mentions & Tags

twitter

Twitter

Direct Messages

whatsapp

WhatsApp

Real-time Messaging

Whatsapp Broadcasting

googleMyBusiness

Google My Business

Manage Reviews

youtube

YouTube

Manage Comments

linkedIn

LinkedIn

Manage Comments

playStore

Google Play Store

Manage Reviews

appStoreNew

App Store

View reviews

Couldn't find your favorite channel?

We’re always working hard to provide a better solution for our customers. Please visit our fully transparent public roadmap https://juphy.canny.io and leave your feature request.
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FAQ

Frequently Asked Questions for Social Media Reports

Can I see old reports?

Yes, you can see all Reports data after connecting your social media channels.

How can I activate Sentiment Analysis Report?

Sentiment Analysis is only available for Enterprise Plan customers. Please contact us to activate it: support@juphy.com

Can I filter reports by social media channel?

Yes, you can use the filtering section at the top left corner of the Reports page. You can select one or multiple social media channels to see their reports.

Can I export reports as a PDF?

You can only export reports by reaching out to us and asking for a PDF report. When you send an email to support@juphy.com, we’ll provide you with a PDF report.

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