Performance Reports

Measure your customer support performance with actionable reports. Identify areas of improvement based on your customer interaction data.

No credit card required

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Trusted by more than 2,000 businesses from all over the world.

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Report Dashboard

Total Messages

Total number of conversations by given time period.

Tickets

You can turn social messages into tickets.

Resolved

When you solve a ticket, you can track in the reports

First Response Time

Average first response time calculated by all conversations.

A. Mariantisna
Marketing Manager
β€œJuphy definitely improved my team's productivity, while being able to interact with our audience as fast as possible!”
βœ“ G2 Verified Review

Distribution by Message Type

Comments

Number of comments that you received.

Direct Messages

All direct messages that you received during given period.

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Ticketing

Tags

You can easily track any type of tagged convesations inside reports.

Default Tags

Archived, Ticket, Ticket Solved, Read are the default tags.

Custom Tags

You can also create and keep track your own personalized tags.

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Team Performance

Replied Conversations

Every team member interaction will be counted and logged.

Assigned Conversation

number of social media conversations assigned to a team member.

Average Response Time

Average response times will be calculated seperately by users.

Ankit Singla
Founder of MasterBlogging
β€œIt's such a time saver. I can easily manage all my social profiles in one place and I never miss a single message!”
βœ“ G2 Verified Review

Sentiment Analysis

Positive

Negative

Neutral

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Distribution by platforms

Instagram

Comments, DMs, Mentions included.

Facebook

Comments, ADs Comments, DMs included.

Twitter

DMs, Mentions included.

What about other platforms?

You can see all other supported platforms below πŸ‘‡

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Our Official Business Partners

Supported Communication Platforms

An easy way to manage all social media interactions. Reduce response time by managing all-in-one place.

facebook

Facebook

Direct Messages

Comments

Ads Comments

instagram

Instagram

Direct Messages

Comments

Ads Comments

Mentions

twitter

Twitter

Mentions

Direct Messages

Keyword Monitoring

whatsapp

WhatsApp

Real-time Messaging

googleMyBusiness

Google My Business

Manage Reviews

youtube

YouTube

Manage Comments

linkedIn

LinkedIn

Manage Comments

playStore

Google Play Store

Manage Reviews

appStoreNew

App Store

View reviews

Couldn't find your favorite channel?

We’re always working hard to provide a better solution for our customers. Please visit our fully transparent public roadmap https://juphy.canny.io and leave your feature request.
FAQ

Frequently asked questions for Social Media Reports

Can I see old reports?

Yes, you can see all reports data after the connect your social media channels.

How can I activate Sentiment Analysis report?

Sentiment analysis is only available for enterprise plan customers. Please contact us to activate it support@juphy.com.

Can I filter reports by Social Media Channel?

Yes, you can use filtering section at top left corner inside of the report page. You can select one or multipe social media channels to see their reports.

Can I export reports as a PDF?

You can only export reports through reaching out to us and ask for a PDF report. When you sent an email to support@juphy.com, we’ll provide you a PDF report.

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