Social Media Help Desk for your business

What is Social Media Help Desk?

Social media help desk is ability to manage customer support requests you receive through social media on a helpdesk software. You can learn more at Social Media Customer Service.

Juphy Testimonial
Watch now
AJ ROLLSY​
Founder of The Core Marketing Method & The Health Point Research
“I run two small businesses. We have a small, remote team where all of us do different jobs. Therefore, we can't be wasting time, it's our most critical asset. That's why we love Juphy, it makes life simple, and helps to save us time every week!”
✓ G2 Verified Review

What is Juphy?

Juphy is easiest to use, most implementable Social Media Help Desk Software.

No credit card required

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4.8/5 from 300+ Customer reviews

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Product Features

basicInbox

Real-time Notifications

You'll be notified for evey new messages rea-time.

Unified View

Manage your social media messages, comments simply in one place.

Ads Comments

All your Ads Comment will be right into your inbox.

Hide Comments

You can hide comments instead of delete them.

replyPrivately

Add Unlimited Channels

You can manage multiple social media accounts. There are no limits.

Reply Comment Privately

You do not need to ask for "Please send DM", you can start private conversation from the comments easily.

Labeling or Tagging

Categorize your social media messages with tags.

assignUser

Assign Tickets

You can assign tickets to your teammates.

Team Chat

You can start a internal chat to resolve social media tickets.

Create Notes

You can always create private notes for your own.

seePost

Social Media Posts

You can see which comment belongs to wihch post.

Original URL to the Post

You can always reach out original post on Facebook, Instagram etc.

Our Official Business Partners

Supported Communication Platforms

An easy way to manage all social media interactions. Reduce response time by managing all-in-one place.

facebook

Facebook

Direct Messages

Comments

Ads Comments

instagram

Instagram

Direct Messages

Comments

Ads Comments

Mentions

twitter

Twitter

Mentions

Direct Messages

Keyword Monitoring

whatsapp

WhatsApp

Real-time Messaging

googleMyBusiness

Google My Business

Manage Reviews

youtube

YouTube

Manage Comments

linkedIn

LinkedIn

Manage Comments

playStore

Google Play Store

Manage Reviews

appStoreNew

App Store

Manage reviews

Couldn't find your favorite channel?

We’re always working hard to provide a better solution for our customers. Please visit our fully transparent public roadmap https://juphy.canny.io and leave your feature request.

Setup Juphy in 2 minutes...

Juphy is rated as the “Easiest to Setup” on G2. Follow the simple steps and you’re good to go!


Create an account

You'll have 7-days free trial. No credit card required!


Connect your channels

No need to share your credentials. We have official agreements with all major platforms.

Your unified inbox is ready!

All your customer engagement from email, social and review sites will be right in your inbox.