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Need a Zoho alternative for Social Media?
Discover why Juphy is the best alternative for Zoho Desk to provide excellent customer service on social media.
No credit card required
⭐⭐⭐⭐⭐


4.8/5 from 300+ Customer reviews




Discover why Juphy is the best alternative for Zoho Desk to provide excellent customer service on social media.
No credit card required
4.8/5 from 300+ Customer reviews
If you are looking for a powerful alternative to Zoho Desk for providing customer service on social media, you are at the right place. Start the best social customer service experience with Juphy.
Easily turn all your social media comments and DM's into support tickets with Juphy.
Categorize, prioritize and organize incoming social media conversations with smart tickets.
Collaborate with your team to improve response time on social platforms.
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Facebook
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Facebook Messenger Track and reply to all Facebook Direct Messages. |
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Comments Monitor, reply, like, hide or delete all Facebook page comments. |
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Ads Comments Monitor, reply, like, hide or delete all Facebook Ads and Dark Post comments. |
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Reply Comments Privately Reply as a direct message to the author of the comment. |
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Comments with Post image and description. View Facebook comments with all visuals and description. |
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Groups Monitor, reply, like, hide or delete all Facebook group comments. |
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Instagram
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Direct Messages Track and reply to all Instagram Direct Messages in real-time. |
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Comments Monitor, reply, hide or delete all Instagram comments. |
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Ads Comments Monitor, reply, hide or delete all Instagram Ads and Dark Post comments. |
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Mentions Monitor and reply to Instagram mentions on comments. |
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Comments and Mentions with Post image and description. View Instagram comments and mentions with all visuals and description. |
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Twitter
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Direct Messages Track and reply to all Twitter Direct Messages. |
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Tweets Monitor, reply, like or re-tweet. |
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Mention Monitoring Monitor and reply to all Twitter mentions. |
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Keyword Monitoring Monitor tweets by specified keywords and reply. |
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Embed DM Button Easily redirect users to direct message. |
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YouTube
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Comments Monitor, reply, like, hide or delete all YouTube video comments. |
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LinkedIn
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Comments Monitor and reply comments. |
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Google My Business
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Reviews Monitor and reply to GMB reviews. |
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Ratings View audience rating summary. |
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WhatsApp
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Messages Track and reply to WhatsApp messages. |
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AppStore
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Reviews Monitor reviews. |
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Google Play Store
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Reviews Monitor and reply to reviews. |
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Team Collaboration
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User Permissions Set custom permissions for each user based on channel and team member visibility. |
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Assign Assign conversations to teammembers. |
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Internal Chat Start internal conversations with temammembers based on tickets. |
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Other Features
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Social Media InboxTrack and reply to all your social media messages, comments, mentions, and reviews in a single, shared inbox. |
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Reports Engagement, channel, team performance reports and stats. |
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Canned Responses Unlimited canned responses to answer frequently asked questions. |
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Tickets Turn conversations into support tickets. |
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Automation Rules Auto-tag messages based on keywords. |
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Workspaces Manage multiple brands in seperate workspaces. |
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Content Scheduling Schedule and publish social media posts. |
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Pinterest Integration View and reply to Pinterest comments. |
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Streamline all your social media conversations and support requests in a single, shared inbox.
Direct Messages
Comments
Ads Comments
Direct Messages
Comments
Mentions
Mentions
Direct Messages
Keyword Monitoring
Manage Reviews
Manage Comments
Manage Comments
Real-time Messaging
Manage reviews
Manage Reviews
Gather agency, call-centre and support team members in one place. Collaborate on customer inquiries in real-time.
Monitor and reply to all types of engagement on social media and review platforms on a single dashboard.
Hide Juphy branding, set your own domain, URL, and email address. Embed custom colors and logo to make Juphy truly yours.
Easily turn social media engagements into support tickets with Juphy’s tags.
Measure your customer support performance with actionable and insightful reports.
Create canned & quick responses to answer frequently asked questions.
Let us help answer the most common questions you might have.
All our data is securely stored in the Netherlands. Our web-server providers are DigitalOcean Inc. and MongoDB, Inc. You can find further information about this under the security tab on Juphy’s website.
Yes. You can set permissions for a user by adding them as a “Moderator”. Moderators can only access the channels and team members that you select.
Yes, you can Hide or Delete comments on Facebook, Instagram, YouTube, and LinkedIn but you’ll still be able to see the hidden comments or the deleted comments on Juphy’s Inbox.
Yes we do have an iOS and an Android app but they are both currently at the Public BETA stage. You can find out more about this on our public roadmap: https://juphy.canny.io/feature-requests/p/mobile-apps
You can cancel your subscription at any time. However, the monthly or annual payment you’ve made is non-refundable. If you have further questions about this, please email support@juphy.com
Book a live demo. We’re always here to answer your questions in a 1-1 meeting.
Get complete control of your customer engagement on social media