How to Provide Customer Service via Social Media

Avatar for Erdi Balcioglu
Erdi Balcioglu
Updated on

In this article, we’re going to learn how can we provide the best social customer service for FREE.

There are 2 key requirements to provide the best social customer service;

1- You have to track all of your brand’s social media channels. 2- You must respond to your social audience in a maximum of 1-2 hours.

How can we track social media for our brand?

At this point, you have to find a tool that aggregates all of your social media mentions, direct messages, comments in one place. There are lots of social media management tools out there but these did not develop for customer service needs.

The best free solution for social customer service is Juphy. It’s completely designed for customer support teams. The fastest customer support tool on the internet. If you mentioned it on any social media platform. Juphy is going to inform you in seconds and provide you a conversational user interface.

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