How Heart Healthy Homes Improved Customer Engagement and Sales with Juphy AI
Ceyda Duz
Industry
Supplements
Mostly Used Features
- Smart Product Recommender
- Real-Time Customer Support Automation
- Expert-Level Health Insights and Guidance
Channels
Shopify
Tools
Juphy’s AI Agent for E-Commerce
About Heart Healthy Homes
Heart Healthy Homes is a leading brand focused on offering heart health supplements, aiming to help individuals improve their cardiovascular well-being. The company provides a wide range of high-quality, science-backed supplements, such as omega-3 fatty acids, antioxidants, and heart health vitamins, through its Shopify store. They are dedicated to helping customers make informed decisions for better heart health.
Before Juphy: The Challenge
Before Juphy, Heart Healthy Homes faced a significant challenge: customers often felt overwhelmed by the wide selection of supplements and struggled to choose the best fit for their specific heart health needs. This confusion led to abandoned carts and low conversion rates, as consumers sought personalized, trustworthy advice.
Their support team was frequently burdened with detailed health-related inquiries, requiring expert knowledge and timely responses. Common questions that consumed their time included:
- “Which supplement is best for lowering cholesterol, considering my diet?”
- “What is the best product for stress management that won’t interfere with my other medications?”
- “Does Thytrophin PMG by Standard Process contain selenium, as I have an allergy?”
- “What’s the correct dosage for Omega-3 for someone my age?”
Answering these nuanced questions created bottlenecks, especially during off-hours or weekends, slowing down the buyer journey. These inquiries consumed an estimated 6+ hours weekly of their human team’s time, diverting them from more complex customer interactions.
The Turning Point: Juphy’s AI-Powered Health Advisor
Heart Healthy Homes adopted Juphy AI to provide personalized health recommendations and instant expert support, available 24/7. Seamlessly integrated with Shopify, Juphy AI was trained on their extensive product catalog, scientific data, and health insights, acting as a knowledgeable digital health advisor.
Key capabilities enabled by Juphy AI include:
- Smart Product Recommender: Analyzed visitor behavior and engaged in real-time conversations, offering tailored supplement suggestions based on specific health goals, past purchases, or preferences (e.g., “best for lowering cholesterol”).
- Real-Time Customer Support Automation: Provided instant, reliable information on supplement dosage, ingredients, benefits, and common health-related questions.
- Expert-Level Health Insights: Addressed complex queries like ingredient compatibility or specific product details (e.g., “Does Thytrophin PMG contain selenium?”).
- 24/7 Availability: Ensured customers received consistent support at all hours, simplifying decision-making and boosting engagement.
This transformation delivered precise, health-focused guidance instantly, building customer confidence and streamlining the path to purchase.
The Transformation: Measurable Growth, Efficiency, and Enhanced Customer Trust
In just 4 months, Juphy’s AI delivered significant impact:
- 511 customer interactions were handled by Juphy AI, providing instant answers and fostering stronger brand connections.
- Generated $1,517 in revenue from 11 direct AI-driven sales within the first four months, demonstrating a clear financial return and a 2X ROI.
- 247 tailored product recommendations were delivered, directly guiding customers to the right heart health solutions.
- Juphy AI provided 24/7 support, with 55% of product recommendations delivered at night, ensuring continuous assistance and capturing sales opportunities outside business hours.
- This automation directly saved the support team 45+ hours of manual work within the 4-month period, reducing workload and allowing human agents to focus on complex, high-touch cases.
Upsell & AOV Impact
By providing personalized health recommendations and expert guidance, Juphy AI helped customers confidently choose the right supplements and discover complementary products for their health goals. This contributed to an 6% increase in Average Order Value (AOV), as buyers often purchased additional recommended items.
These results simplified decision-making, boosted engagement, and increased customer trust, leading to better-informed buyers and fewer product returns.
💡 See personalized sales support in action — start your free Juphy trial today and boost your Shopify sales.
24/7 Expert Health Support: Empowering Informed Choices
Customers of Heart Healthy Homes frequently browse for critical health supplements outside traditional hours. Before Juphy, detailed questions about ingredients, dosages, or product effectiveness went unanswered, delaying purchases. With Juphy AI’s round-the-clock automation, customers now get instant, reliable answers to:
- Specific ingredient details and benefits.
- Recommended dosages and usage instructions.
- Guidance on choosing supplements for particular health concerns (e.g., cholesterol, stress).
- Product compatibility questions.
This not only increased conversions during off-hours but also saved the human team significant hours on repetitive, yet crucial, health-related inquiries, building greater customer confidence.
Built for Shopify Certificate: A Standard of Excellence
Juphy AI holds the ‘Built for Shopify’ badge, a mark of quality and reliability within the Shopify ecosystem. This certification demonstrates Juphy’s commitment to meeting Shopify’s highest standards for app performance, security, and seamless integration.
Unlike other AI solutions, Juphy is fully embedded within the Shopify admin console, allowing merchants to manage everything from a single panel without switching between platforms. This integration ensures a smooth workflow, enhancing usability and credibility.
Additionally, Juphy achieves full API integration with Shopify, providing real-time access to all Shopify data. As a result, Juphy’s AI Agent delivers significantly enhanced performance, offering superior functionality and user experience.
What You Can Expect If You’re a Shopify Supplements Brand
If you’re a Shopify store in the supplements, health & wellness, or any highly specialized product category aiming to:
- Deliver personalized health recommendations and expert guidance at scale.
- Automate customer support for detailed ingredient, dosage, and effectiveness inquiries.
- Build strong customer trust and reduce product returns through informed decisions.
- Capture sales and engage customers 24/7, even outside business hours.
…you’ll likely see:
✅ Over $1,500 in direct additional revenue from AI chats in 4 months, with a 2X ROI.
✅ Up to 45+ hours saved monthly in manual support time (approx. 6+ hours weekly).
✅ Significant 24/7 engagement (e.g., 55% of recommendations at night).
✅ Stronger customer trust and fewer product returns due to confident purchasing.
✅ Estimated 6% increase in Average Order Value (AOV) due to effective personalization.
Ready to Deliver Expert Health Guidance and Boost Sales?
Start your free trial with Juphy today and provide your customers with personalized, expert-level support — anytime, anywhere. See how fast your Shopify store can gain efficiency and increase sales with Juphy AI’s digital health advisor from day one.
Experience it live in under a minute — no technical skill needed.