How Heart Healthy Homes Improved Customer Engagement and Sales with Juphy AI
Ceyda Duz
Industry
Supplements
Mostly Used Features
- Smart Product Recommender
- Real-Time Customer Support Automation
- Expert-Level Health Insights and Guidance
Channels
Shopify
Tools
Juphy’s AI Agent for E-Commerce
About Heart Healthy Homes
Heart Healthy Homes is a leading brand focused on offering heart health supplements, aiming to help individuals improve their cardiovascular well-being. The company offers a wide range of high-quality, science-backed supplements, such as omega-3 fatty acids, antioxidants, and heart health vitamins. Heart Healthy Homes provides its products through its Shopify store, helping customers make informed decisions for better heart health.
USE CASE #1: Personalizing Health Recommendations for Better Engagement
The Challenge
Customers browsing Heart Healthy Homes’ product catalog often found it challenging to choose the right supplements for their specific heart health needs. While the website offered various products, many visitors were overwhelmed by the choices and unsure about the best fit for their individual health concerns. This led to abandoned carts and low conversion rates.
Some of the common customer inquiries included:
- “Which supplement is best for lowering cholesterol?”
- “What is the best product for stress management?”
- “Does Thytrophin PMG by Standard Process contain selenium?”
The Solution
By integrating Juphy AI and its Smart Product Recommender, Heart Healthy Homes provided personalized product recommendations tailored to each customer’s health goals. The AI Agent analyzed visitor behavior and engaged in real-time conversations, offering tailored supplement suggestions based on their specific health needs, past purchases, or preferences. This approach helped simplify the decision-making process for customers.
The Results
- Managed 380 customer interactions, providing product details and shipping information, resulting in increased engagement and stronger brand connections.
- The AI Agent generated 197 tailored product recommendations from which 7 turned into sales, simplifying decision-making for customers and directly driving product sales within the first month of use.
USE CASE #2: Enhancing Customer Support with Instant Responses to Health-Related Inquiries
The Challenge
Given the nature of their product, many customers had specific questions regarding the ingredients, dosage, and effectiveness of supplements. This created a bottleneck for the support team, as they struggled to answer each inquiry in a timely manner, especially during off-hours or weekends.
The Solution
Juphy AI stepped in to provide real-time support for a wide range of health-related questions, handling inquiries like supplement dosage, ingredients, and benefits. The AI Agent was able to provide instant, reliable information to customers, enabling them to make quicker, informed decisions with its Customer Support Automation. Additionally, Juphy AI was available 24/7, ensuring that customers received consistent support at all hours.
The Results
- The AI Agent efficiently managed a significant share of health-related inquiries, reducing manual intervention and providing round-the-clock engagement, with 44% of product recommendations made during the day and 56% at night.
- Provided customers with immediate answers to supplement-related questions, boosting their confidence in purchasing.
- Improved customer trust, resulting in a reduction in product return rates due to better-informed purchases.
Built for Shopify Certificate: A Standard of Excellence
Juphy AI holds the ‘Built for Shopify’ badge, a mark of quality and reliability within the Shopify ecosystem. This certification demonstrates Juphy’s commitment to meeting Shopify’s highest standards for app performance, security, and seamless integration.
Unlike other AI solutions, Juphy is fully embedded within the Shopify admin console, allowing merchants to manage everything from a single panel without switching between platforms. This integration ensures a smooth workflow, enhancing usability and credibility.
Additionally, Juphy achieves full API integration with Shopify, providing real-time access to all Shopify data. As a result, Juphy’s AI Agent delivers significantly enhanced performance, offering superior functionality and user experience.
Try Juphy AI Today
Take your Shopify store to the next level with Juphy’s AI Agent. From personalized customer engagement to 24/7 automated support, Juphy AI is designed to drive sales and enhance customer satisfaction. Don’t wait—start your free trial today to experience the future of e-commerce!