Social Media Customer Service: Importance and How to Do it Right

Thanks to (or maybe because of) the technology, we don’t want to wait to get what we want anymore. People were used to waiting in the past, but now everything has become much simpler and quicker. Same goes with customer services. Sending emails, waiting in queues, staying on hold while speaking to a customer care … Continue reading Social Media Customer Service: Importance and How to Do it Right