Tag: difficult customers

Saying “No” to customers is one of the most challenging conversations for any business. No one likes rejection – not the customers, at least. Support reps may find themselves in a fix when they have to say no to customers. They are worried that they may jeopardize the relationship built with the customers by saying […]

In any customer-related department, especially in customer success and support teams, it is important to know how to deal with any type of customer. People might have different backgrounds and manners while approaching a subject or when there is a problem with their experience.