How Carbo uses Juphy to provide excellent customer service on social media

CARBO was founded in 2016 with a team size of 10 in Montreal. They’ve been using Juphy for little more than a year. Facebook is the most used channel they use to communicate with their customers.

They had struggled to reply to all of their customers across all channels. Their biggest challenge was responding to all incoming inquiries in time. That’s where we came in. Juphy gathered all of their channels under a single roof. This made them save a tremendous amount of time. We asked them how was the setup process like. He said, “No help needed!” although he admits he has a bit of an IT background.

His favorite features are unified view of notifications, one-click moderation, and open/archive separation. When we finally asked if he recommends Juphy to someone else, Mathieu replied: “Absolutely! it’s a huge time saver!”