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Complete Guide to
Social Media Customer Service

Everything you need to know about providing world-class customer support on social media is in this guide. 


#1 Tool to Provide Excellent Customer Service on Social Media!

Easily turn all your social media conversations into support tickets! Reply to all comments, DM’s, reviews and more in a single, shared inbox! 

Reduce response time on social media

Create canned responses to answer F.A.Q's

Collaborate with team members on customer inquiries in real-time

Automatically classify incoming messages based on sentiment or keywords

Just S
Founder, Small Business
“The user interface is really clean and intuitive. It supports all of the important social platforms. The ticketing system is really well organized and it is easy to assign tasks, emails, and tickets. Good number of reports. Love the agency features which are well thought out and simple to use. The single omni-channel dashboard for everything is beginning to be very beneficial to our systems. Getting setup is a snap.”
✓ G2 Verified Review
Joshua G
CEO, Small Business
“I'm in the early stages of running a new business and managing two personal brands. Juphy is a tremendous help in unifying social media messages linked with these entities. In my case, it's handy to be able to invite specific staff members to handle inquiries from customers whose native language isn't English. I can assign/revoke roles and review all correspondence in one convenient location. They have a promising road map.”
✓ G2 Verified Review
Alara Eren Vesikalik02

"In two years we have managed to become the best social media customer service tool in a highly competitive market. In this guide we have gathered all our experiences to help you provide world-class customer support on social media!"

Alara Eren, Partner & Head of Marketing at Juphy

Download Your Free E-Book Now!

Learn all the best practices of social media customer service