1. Introduction
This Privacy Policy explains how Juphy (“Juphy,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit juphy.com, use our Shopify application, interact with our AI sales agent, or otherwise use our services.
By using the services, you acknowledge the practices described in this policy. Shopify merchants are responsible for providing any notices and obtaining any permissions required for information they submit to Juphy or process through the service.
2. Information we collect
The information we collect depends on how you interact with Juphy. It may include:
- Account and contact information, such as your name, business email, company name, and account credentials.
- Shopify store information, including catalog data, inventory, policies, and configuration details that you authorize Shopify to share.
- Conversation and support content submitted through Juphy-powered chat experiences.
- Usage, device, and technical data, such as IP address, browser type, pages viewed, referring URL, and diagnostic logs.
- Billing and subscription information. Payment card details are processed by authorized payment providers and are not stored directly by Juphy.
- Information you provide when requesting support, a demonstration, or marketing communications.
3. How we use information
We use personal information to provide, maintain, secure, and improve Juphy.
- Operate the AI sales agent and generate responses, recommendations, and analytics.
- Authenticate users, administer accounts, and process subscriptions.
- Sync authorized Shopify store data and support requested integrations.
- Respond to inquiries and provide technical and customer support.
- Monitor performance, prevent fraud and abuse, and protect our users and services.
- Develop and improve features, subject to contractual commitments and applicable law.
- Send product updates or marketing messages where permitted. You may opt out at any time.
- Comply with legal obligations and enforce our agreements.
4. How we share information
We do not sell personal information. We may share information with service providers that help us host, secure, analyze, support, and operate Juphy; with Shopify and other integrations at your direction; in connection with a merger, financing, acquisition, or sale of assets; or when disclosure is required to comply with law, protect rights and safety, or prevent fraud.
Service providers may process information only for the services they provide to us and under appropriate contractual safeguards.
5. AI processing and merchant data
Juphy processes merchant-authorized store information and shopper conversations to provide relevant answers and recommendations. Merchants control the content they connect to Juphy and are responsible for their storefront privacy disclosures.
We apply access controls and safeguards designed to limit unauthorized use of merchant data. The service should not be used to collect sensitive personal information unless expressly supported and lawfully configured.
6. Data retention
We retain personal information for as long as needed to provide the services, fulfill the purposes described in this policy, comply with legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary according to the type of information, account settings, contractual requirements, and applicable law.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security. Please contact us promptly if you believe your account or information has been compromised.
8. Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of your personal information, and to withdraw consent where processing relies on consent. You may also have the right to appeal a decision or complain to a data protection authority.
To submit a request, contact support@juphy.com. We may need to verify your identity. If your information was collected through a merchant’s storefront, please contact that merchant first because the merchant may control the information.
9. International transfers
Juphy and its service providers may process information in countries other than your own. Where required, we use recognized transfer mechanisms and contractual protections designed to provide an appropriate level of data protection.
10. Children’s privacy
Juphy is a business service and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.
11. Changes to this policy
We may update this Privacy Policy as our services or legal obligations change. We will post the updated version on this page and revise the “Last updated” date. Material changes may also be communicated through the service or by email where appropriate.
12. Contact us
For privacy questions or requests, email support@juphy.com. Please include “Privacy Request” in the subject line so we can route your request appropriately.