The Juphy AI Edge: Hygge Bikes’ Winning Formula for Sales and Support
Ceyda Duz
Industry
Electronic Bicycles & Accessories
Mostly Used Features
- Smart Product Recommender
- Real-Time Customer Support Automation
- Cross-sell and Upsell Optimization
- Order Tracking & Shipping Management
Channels
Shopify
Tools
Juphy’s AI Agent for E-Commerce
About Hygge Bikes
Hygge Bikes is a dynamic and innovative e-commerce brand specializing in high-quality bicycles and accessories, catering to a growing community of cycling enthusiasts. Their product lineup includes popular models like the Vester, Soro, and Virium, known for their performance and polished design. As a Shopify-powered store, Hygge Bikes offers customers a holistic online shopping experience, complete with detailed product descriptions, high-quality images, and customer support options. The company’s mission is to provide cyclists with the best equipment for both leisure and performance riding, with a particular focus on convenience, comfort, and long-lasting quality.
USE CASE #1: Increasing Sales Through Personalized Product Recommendations
The Challenge
With a wide selection of high-quality bikes tailored to different lifestyles and needs, Hygge Bikes often found customers exploring multiple models, seeking the perfect fit. However, without personalized guidance or product comparison tools, many visitors left without making a purchase — not due to lack of interest, but because they needed help navigating such a strong product lineup.
Common customer inquiries included:
- “I’m looking at the Vester and Soro bikes, but I’m not sure what spec is different with the Soro. Could you help?”
- “What are the measurements of the folded Virium bike?”
- “What’s the motor torque on the Soro bike compared to the Vester?”
- “Can you recommend a bike with higher torque for mountain biking?”
The Solution
To address this, Hygge Bikes implemented Juphy AI to provide personalized product recommendations based on customer preferences and behavior. Juphy AI analyzes browsing patterns, previous interactions, and customer queries to suggest relevant products in real-time, allowing customers to make more informed decisions. This was particularly valuable for customers exploring the differences between e-bikes or looking for more specific features such as torque and motor power.
The Results Within the First Month
- 233 personalized product recommendations made by Juphy AI to website visitors based on their browsing behavior and inquiries.
- Generated 12 direct sales attributed to AI-powered recommendations, resulting in a total revenue of $18,902.87 and a 190x ROI within the first month of implementing Juphy AI
- Helped customers to make more informed and confident purchasing decisions through tailored product suggestions, leading to a more satisfying buying experience.
USE CASE #2: Empowering Customers with Instant Support and Information
The Challenge
Hygge Bikes knew their support team was committed to delivering great service — but in a fast-moving e-commerce environment, customers increasingly expected instant answers about product details, shipping, and order updates. Even outside business hours, many were eager to get clarity before making a purchase. The challenge wasn’t just managing volume — it was about enabling 24/7 self-service access to the information customers needed to move forward with confidence.
Typical questions from customers revolved around:
- “When will the Virium step be available?”
- “Can you tell me when front baskets will be back in stock?”
- “Is the Vester battery okay in the rain?”
- “How do I track my order?”
- “Are there any discounts available for the Soro bike?”
The Solution
By implementing Juphy AI, Hygge Bikes provided customers with a 24/7 touchpoint directly within their Shopify store. Juphy AI was trained to instantly answer frequently asked questions regarding product specifications (like battery safety), stock availability, order tracking, and even basic promotional inquiries. This empowered customers to find the information they needed immediately, without having to wait for a human agent. The AI agent acted as a readily available resource, enhancing the overall shopping experience by providing quick and convenient solutions to common queries.
The Results
- 371 customer conversations handled by Juphy AI, providing instant answers and reducing the need for human intervention for these routine inquiries.
- Decreased the number of level-one support tickets, freeing up the human support team to focus on more complex issues and potentially saving approximately 33 hours of manual support time in a month.
- Ensured round-the-clock availability of support information, with 74% of inquiries handled during the day and 26% at night, catering to customers across different time zones and browsing habits.
Built for Shopify Certificate: A Standard of Excellence
Juphy AI holds the ‘Built for Shopify’ badge, a mark of quality and reliability within the Shopify ecosystem. This certification demonstrates Juphy’s commitment to meeting Shopify’s highest standards for app performance, security, and seamless integration. Unlike other AI solutions, Juphy is fully embedded within the Shopify admin console, allowing merchants to manage everything from a single panel without switching between platforms. This integration ensures a smooth workflow, enhancing usability and credibility. Additionally, Juphy achieves full API integration with Shopify, providing real-time access to all Shopify data. As a result, Juphy’s AI Agent delivers significantly enhanced performance, offering superior functionality and user experience.
Try Juphy AI Today
Take your Shopify store to the next level with Juphy’s AI Agent. From personalized customer engagement to 24/7 automated support, Juphy AI is designed to drive sales and enhance customer satisfaction. Don’t wait—start your free trial today to experience the future of e-commerce!