The Juphy AI Edge: Hygge Bikes’ Winning Formula for Sales and Support
Ceyda Duz
Industry
Electronic Bicycles & Accessories
Mostly Used Features
- Smart Product Recommender (Spec-Based Upsell & Cross-Sell)
- Real-Time Customer Support Automation
- Order Tracking & Shipping Updates
- FAQ & Stock Availability Handling
Channels
Shopify
Tools
Juphy’s AI Agent for E-Commerce
About Hygge Bikes
Hygge Bikes is a dynamic e-commerce brand specializing in high-quality electric bicycles and premium accessories. They offer popular models like the Vester, Soro, and Virium, known for performance and design. As a Shopify store, Hygge Bikes provides a holistic online shopping experience, aiming to equip cyclists with the best gear for leisure and performance riding, focusing on convenience, comfort, and quality.
Before Juphy: The Challenge
Before Juphy, Hygge Bikes struggled to offer personalized guidance for their diverse e-bike catalog and provide instant support. Customers often faced “analysis paralysis” with many models, leading to abandoned carts. Their human support team was swamped with repetitive, detailed pre-sale questions like:
- “I’m comparing the Vester and Soro bikes… what are the key differences in motor power or range?”
- “What are the exact folded dimensions of the Virium bike? Will it fit in my apartment elevator?”
- “What’s the motor torque on the Soro bike compared to the Vester? I need something for steep hills.”
Riders also expected instant answers on component details, battery safety, and order updates, even outside business hours. This constant influx of manual support consumed an estimated 12+ hours per week of their skilled team’s time, diverting them from high-value tasks and leading to missed sales opportunities.
The Turning Point: Juphy’s AI-Powered Digital Rider Advisor
Hygge Bikes adopted Juphy AI to bring 24/7, expert-level sales guidance and support online. Seamlessly integrated with Shopify and trained on Hygge Bikes’ full product catalog, FAQs, and expert support team input, Juphy AI acts as an always-on digital rider advisor.
Key capabilities enabled by Juphy AI include:
- Intelligent, personalized e-bike recommendations based on riding styles, needs, and browsing history.
- Real-time component specs and safety guidance (e.g., motor power, battery capacity).
- Instant stock and order updates, freeing up human agents.
- Multilingual, natural language support available anytime.
- Effortless AI training that keeps branding and information accurate as the catalog evolves.
This transformation delivered instant expert consultations, giving riders the confidence to purchase without delay and extending Hygge Bikes’ in-house expertise around the clock.
The Transformation: 90 Days of Measurable Growth, Efficiency, and Rider Confidence
In just 90 days, Juphy’s AI delivered significant impact:
- Generated 21 direct sales from AI-powered suggestions, driving $24,420.86 in additional revenue. This achieved an astounding 165x ROI on Juphy’s subscription within the first 3 months.
- Juphy AI managed 651 customer conversations automatically, instantly answering routine queries. Handling this volume manually would have required over 45 hours of human agent time.
- This automation directly saved the human team approximately 60 hours of manual work in 3 months on repetitive inquiries, allowing them to focus on complex rider issues and strategic growth.
- Provided 24/7 support, with 27% of inquiries answered during off-hours (nights and weekends), preventing an estimated 25% of potential sales from being lost due to delayed responses during these critical times.
- Empowered riders with tailored product guidance, significantly boosting their confidence in making a high-value purchase and creating a smoother, more satisfying shopping experience right from the start.
Upsell & AOV Impact
Thanks to smarter, personalized recommendations for accessories and complementary items, Hygge Bikes saw a measurable lift in average order value (AOV) by 15%, as customers increasingly purchased additional gear.
These results allowed Hygge Bikes’ team to focus on strategic growth and deeper rider relationships, while the AI expertly managed routine inquiries and proactive sales guidance.
💡See personalized sales support in action — start your free Juphy trial today and boost your Shopify sales.
24/7 Rider Support in a Global Market: Keeping Cyclists Engaged Anytime
Hygge Bikes serves riders across multiple time zones. Before Juphy, off-hours inquiries often went unanswered, leading to missed revenue. With Juphy AI’s round-the-clock automation, customers now get instant answers to:
- Detailed e-bike comparisons and technical specifications.
- Accessory compatibility questions.
- Real-time stock availability and restock timelines.
- Immediate order tracking information.
This not only increased conversions during off-hours but also saved the human team 12 hours weekly on repetitive tasks.
Built for Shopify Certificate: A Standard of Excellence
Juphy AI holds the ‘Built for Shopify’ badge, a mark of quality and reliability within the Shopify ecosystem. This certification demonstrates Juphy’s commitment to meeting Shopify’s highest standards for app performance, security, and seamless integration. Unlike other AI solutions, Juphy is fully embedded within the Shopify admin console, allowing merchants to manage everything from a single panel without switching between platforms. This integration ensures a smooth workflow, enhancing usability and credibility. Additionally, Juphy achieves full API integration with Shopify, providing real-time access to all Shopify data. As a result, Juphy’s AI Agent delivers significantly enhanced performance, offering superior functionality and user experience.
What You Can Expect If You’re a Shopify E-Bike or Specialty Retail Store
If you’re a Shopify store in the e-bike, outdoor gear, or specialty retail industry aiming to:
- Deliver personalized, expert sales guidance without increasing headcount.
- Raise average order value and cross-sell revenue through smart recommendations.
- Provide instant, 24/7 product advice to reduce hesitation.
- Free up your expert human team from repetitive inquiries to focus on growth.
…you’ll likely see:
✅ Over $20,000 in direct additional revenue from AI chats in just 3 months.
✅ Up to 12+ hours saved weekly in manual support work.
✅ Significant increase in off-hours conversion rates.
✅ Stronger rider trust and fewer abandoned carts.
Ready to Accelerate Your Online Sales and Support for Enthusiasts?
Start your free trial with Juphy today and provide your customers with personalized, expert-level sales and support — anytime, anywhere. See how fast your Shopify store can gain efficiency and increase sales with Juphy AI’s digital agent from day one.
Experience it live in under a minute — no technical skill needed.