ZAPPOS’ Social Media Customer Service Performance
Providing good social media customer service has always been tricky, I can tell. But I can’t tell you how hard to provide customer services to a business-to-consumer (B2C) company compared to a business-to-business (B2B) business model. Especially when Amazon buys you… Zappos is an online shoe and clothing retailing company that began operating in the […]
Zeynep Avan