Social Media Inbox

Deliver Excellent Customer Service on Social Media

Streamline all your social media conversations and support requests in a single, shared inbox.

💳 No credit card required 🔒 GDPR & CCPA compliant

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4.8/5 from 1000+ Customer reviews

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Trusted by more than 2,000 businesses across the world.

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2000+ businesses are using Juphy to deliver great customer support on social media

Stop switching between different platforms. Never miss important comments. Save time.

social customer serivce

An Easy Way to Manage Social Media Interactions

Quickly respond to all your organization’s social messages, comments, mentions and reviews in a single inbox.

Ankit Singla
Founder of MasterBlogging
“It's such a time saver. I can easily manage all my social profiles in one place and I never miss a single message!”
✓ G2 Verified Review
Shared Inbox

Collaborate with Your Team on Incoming Messages

Collaborate on social media conversations and support requests in real-time! Provide faster service without worrying about missing a message.

Gather Agency, Call Centre and Support Teams

Assign Conversations & Tickets

Measure Team Performance

Respond Faster

A. Mariantisna
Marketing Manager
“Juphy definitely improved my team's productivity, while being able to interact with our audience as fast as possible!”
✓ G2 Verified Review
Categorize messages on Juphy

Categorize and Prioritize Social Conversations

Prioritize and organize support requests effectively with automated or manual tickets. Categorize based on department, product, urgency, language or tone

Rithvik Podduturi
Founder of Newleaf Networks
“I'm just loving how Juphy solved my biggest pain point of communicating to my customers on many different platforms.”
✓ G2 Verified Review
Manage Reviews

Manage all Reviews in One Place

Monitor and respond to all your reviews in one place. Filter reviews based on stars. Manage your companies reputation effectively.

Google My Business Reviews

App Store Reviews

Google Play Store Reviews

Trustpilot Reviews

Add Social Media Contacts to Juphy's CRM

Store all social media contacts in Juphy's CRM

Store all contact information in Juphy’s Social CRM. Segment users based on communication history and interests. Import new contacts to your social media CRM.

Actionable performance reports

Improve customer support performance with actionable reports!

Monitor your teams customer service performance on social media with actionable reports.

Engagement Volume

Average Response Time

Individual Performance

Sentiment Analysis

Our Official Business Partners

Supported Communication Platforms

An easy way to manage all social media interactions. Reduce response time by managing all-in-one place.



Direct Messages


Ads Comments

Mentions & Tags



Direct Messages


Ads Comments

Mentions & Tags



Direct Messages



Real-time Messaging

Broadcasting Campaigns


Google My Business

Manage Reviews



Manage Comments



Manage Comments


Google Play Store

Manage Reviews


App Store

View reviews

Couldn't find your favorite channel?

We’re always working hard to provide a better solution for our customers. Please visit our fully transparent public roadmap and leave your feature request.

Key Features

Learn More about our features

Team Collaboration

Gather agency, call-centre and support team members in one place. Collaborate on customer inquiries in real-time.

Unified Inbox

Monitor and reply to all types of engagement on social media, email and review platforms on a single dashboard.

AI Response Suggestions

Answer customer support inquiries with Juphy’s Chat GPT integration to save time and provide better responses.

Automation Rules

Automatically classify incoming messages based on sentiment or keywords.

Performance Reports

Measure your customer support performance with actionable and insightful reports.

Canned Responses

Create canned & quick responses to answer frequently asked questions.

Our customers are our biggest fans ❤️

Here are a few nice things our customers said about Juphy.

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AJ Rollsy
Founder of The Core Marketing Method & The Health Point Research
“I run two small businesses. We have a small, remote team where all of us do different jobs. Therefore, we can't be wasting time, it's our most critical asset. That's why we love Juphy, it makes life simple, and helps to save us time every week!".”
✓ Verified Review

Frequently Asked Questions

Let us help answer the most common questions you might have.

Where do you backup your data?

All our data is securely stored in the Netherlands. Our web-server providers are DigitalOcean Inc. and MongoDB, Inc. You can find further information about this under the security tab on Juphy’s website.

Can I give permission to a user?

Yes. You can set permissions for a user by adding them as a “Moderator”. Moderators can only access the channels and team members that you select.  

Can we delete or hide a comment?

Yes, you can Hide or Delete comments on Facebook, Instagram, YouTube, and LinkedIn but you’ll still be able to see the hidden comments or the deleted comments on Juphy’s Inbox. 

Do you have a mobile app?

Yes we do have an iOS and an Android app but they are both currently at the Public BETA stage. You can find out more about this on our public roadmap:

Do you have a chat-bot integration?

Not yet. But it’s on our product roadmap. You can find out more details here:

What is your refund policy?

You can cancel your subscription at any time. However, the monthly or annual payment you’ve made is non-refundable. If you have further questions about this, please email

Drive Business Growth with Expert Knowledge in Social Media Customer Service

Still not sure?

Book a live demo. We’re always here to answer your questions in a 1-1 meeting.

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Get complete control of your customer engagement.