On the road to success for brands, the importance of customer service is undeniable. In today’s world where there is a lot of competition between brands, 50% of consumers now have higher expectations for customer service. Therefore, you need to keep customer satisfaction for your brand at the highest level and to achieve that, your […]
LinkedIn is the world’s most comprehensive professional network designed for business used by more than 706 million professionals worldwide. The social network focuses mostly on B2B connections and it is unrivaled considering professional business contacts. It is this exact feature that makes this platform a great asset for any business. How to Create a Business […]
If you’re a small business owner, you’ve already considered using social media to get your products and services out to more people. If you still haven’t thought about it and you are waiting for customers to find you, don’t wait any longer and take an action. Why? Because your competitors are already after your potential […]
It’s no doubt that social media has become an important part of customer support as 67% of consumers use social networks to post questions, complaints and inquiries about products and services. Nowadays, support teams do not only take phone calls but also respond to dozens of direct messages, comments and inquiries on social media from […]
Before social media entered our lives this much, the fastest and most effective method customers used to get help from brands was to connect to customer service by phone. But those days are gone. Customers now want immediate answers rather than waiting days to find solutions to their problems. That’s why social media has become […]