Time is relative. So is the amount of time spent while waiting for customer support. What you consider “reasonable” may translate as “not fast enough” to your existing and prospective customers. Slow response means losing the prospect to a faster competitor or dealing with a bored and frustrated customer. There are several ways to improve […]
While companies level up their businesses and improve their growth process, how can we think they won’t face more significant challenges? You might have a perfect product and excellent services that solve actual pain points –but what is the effectiveness of all these if you cannot assist and help your users? Customers might need help […]
Digital customer support solutions have become one of the top choices for B2B and B2C companies these days. A 2020 Hubspot report shows that 86% of service teams affirm that help desks increase their productivity, and 51% of teams affirm that they rely on help desk services. However, companies looking to shift to IT support solutions […]
Nearly all medium-sized to large companies today use help desk software. Or at least they should! All of us have sat on the end of a phone waiting for hours to deal with an issue or query in the past. And during these times we decided to never engage with that company again. Smart companies […]
Saying “No” to customers is one of the most challenging conversations for any business. No one likes rejection – not the customers, at least. Support reps may find themselves in a fix when they have to say no to customers. They are worried that they may jeopardize the relationship built with the customers by saying […]
In these times, success never comes without solid calculations. Measuring return on investment enables evaluating your organization, increases your return level, and drastically contributes to your business’s growth. This measurement will be a significant gain for your business to form a social marketing strategy. So, what exactly is the return on investment? How can it […]
