There is so much noise around emerging customer experience metrics and their role in the success of your business. But which ones are most important to measure? If you’re still trying to figure out which customer satisfaction metrics will have the biggest impact on your organization, you’re not alone. The abundance of CX (customer experience) […]
Customers are an irreplaceable part of any business. Without customers, there is no audience, hence, no purpose. Attracting customers and keeping them loyal to your business requires great effort, and knowing why customers leave your business is essential to ensuring customer loyalty. Sometimes, businesses focus only on attracting new customers and overlook the importance of […]
Today, I’m going to tell you about my very recent and “almost experienced” customer experience and how I realized what my expectations as a customer actually are. Nowadays, my city is experiencing one of the harshest winters in nearly 30 years. It’s not exactly like The Day After Tomorrow but feels something like that when […]
