With more than 3 billion active users who use the platform to explore brands, check out products, share and post reviews, and discuss their interests, brands can no longer afford to use social media in isolation. Thanks to the fast adoption of social media, social CRM is becoming more popular as a tool for businesses […]
To stay successful in today’s business landscape, it’s imperative to focus on the needs of your current and future customers. Ignoring their needs could result in missed opportunities and lost business down the line. Keeping your customers satisfied can significantly impact your business’s success. Happy customers are more likely to return to your business, refer […]
Everyone is talking about it, but what is social CRM? Social media has become an integral part of our everyday lives, such that it has become a necessary tool for interaction and communication of all kinds between businesses and consumers. 70% of businesses in a survey agree that they rely on social media for engaging […]
