Author: Ece Yildirim

If you’re applying for a customer service job or a position where you need to actively communicate with consumers, the customer service interview question and answer examples on this blog are sure to make this process easier. Throughout the content, you will find questions for practice. With practicing, you can complete the interview without a […]

Sometimes things may not go as planned. What matters is how we deal with the unexpected. Especially when unexpected events tend to be bad. When you can’t meet the expectations of your customers, the feedback you give them can make you win or lose people who may be your customers or potential customers. Getting right […]

Customer appreciation is a way to thank your customers for choosing you or your business among the many possibilities. Customers you appreciate feel valued, so they build up your loyal customer base over time, and this is crucial to a business.  It’s another way of saying “thank you” to your customers. Appreciating them is a […]

E-commerce metrics and KPIs play an important factor in determining the performance of businesses. You can track how daily changes affect the overall development of the company. Site traffic, average time spent on site, sales, and profits are important KPIs that businesses should follow. Carefully analyzing your KPIs will help you to achieve your business […]

If you are a company or freelancer who actively uses social media, what you write under the photos on Instagram is as important as the photo you post. In this blog, you will witness the importance of Instagram captions and their contribution to companies’ brand awareness and communication with customers. Are Captions Important on Instagram? […]