5 Ways to Fix Facebook Comments Not Showing
Sudeepa Bose
Facebook is the leading and most popular social media network, which attracts more than 2.91 billion users per month, making it an excellent entry point for businesses for conversational marketing and achieving higher business growth.
The Facebook comments section is one of the most exciting features for businesses as it is one of the visible ways to expect feedback about the content posted, be it videos, texts, location, or images.
Without the comment section, Facebook may lose its charm for businesses as the comments they receive every day helps them to increase social engagement and to build a strong relationship with their audience.
However, this excellent feature can sometimes become buggy and create issues like “Facebook comments not showing”.
In this blog, we’ve outlined different reasons why you can’t see comments on Facebook and how you can swing into action with our sure-fire ways to fix the issue.
But for starters, let’s understand why comments are essential for any business.
So, without much ado, let’s get started.
Social Inbox Now
Manage all social media customer support inquiries in a unified inbox.
Why Are Facebook Comments So Important?
Comments are one of the best forms of engagement for any business because they indicate that their followers have taken the time to read and leave a reply to your content, as the comment feature is a more active form of engagement than just hitting the “like” button.
Replying to the comments on the posts is a great way to strengthen your presence on Facebook and establish a more active connection with your audience. It also encourages people to comment more and start a discussion.
According to Social Media Today, the new algorithm of Facebook personalizes user news feeds and defines relevant content through valuable interaction, referring to likes, comments, replies, and other forms of engagement.
To simplify, when businesses interact with users by replying to their comments, the longer the comment threads, the more people engage in the post. Whether you add stories, post content, live stream, update your page information, etc., people who engaged in your page posts in the past are more likely to see your next update higher on their newsfeed.
Facebook comments also help businesses in the following ways:
Improves Brand Credibility
Managing Facebook comments showcases the brand’s responsiveness and makes them more approachable. Moreover, customers’ appreciation of being heard and valued eventually enhances brand credibility.
Boost Customer Engagement
Giving prompt replies to Facebook comments, both positive and negative comments, shows that you value your customers and deliver excellent social media customer service. Offering instant resolutions to queries enhances customer delight and increases the satisfaction rate.
Increase Customer Loyalty
On average, Facebook users spend around 19.5 hours per month. So, a solid social media presence on Facebook helps businesses expand their engagement and boosts customers’ loyalty just by replying to the customer’s comments promptly and politely with relevant information.
Improves Quality
Paying close attention to the customers’ feedback via comments can help businesses. Admin may download all the Facebook comments, identify the most common query or complaint, and dig deeper to look into any issues. Thus companies get an opportunity to improve the quality of their products and services.
Why Are Facebook Comments Not Showing?
A business account page or any individual user may sometimes encounter an error with the Facebook comments as they may not load to show all the comments. There could be many possible reasons for Facebook comments not showing. Some reasons are not in our control, like a policy measure by the Facebook administration where they temporarily block the comments in the case of:
- Suspicious or inappropriate comments.
- Flagged comments.
- Violation of Community Standards.
To better understand this, the Help Center is an excellent place to understand the Community Standards.
But some reasons are definitely within our reach. Listed below are some of the most common reasons for Facebook comments not showing:
Comments Disabled by the Admin
Suppose the page admin observes any issues like violating the guidelines, abusive language, etc. In that case, the group admin might hide the comments or disable the comment on a particular post to prevent further rule violations or attacks.
Poor Internet Connectivity Issues
Generally, Facebook or even surfing the internet requires stable internet connectivity. When the internet connection is poor or not strong enough to load the site or app, it becomes almost impossible to load and see the comments.
Facebook Lag due to the Caches
Another typical reason for not being able to see Facebook comments is if the Facebook app has its cache congested. When the congested cache becomes corrupt or outdated, the Facebook app lags.
The Facebook App Is Outdated
The outdated Facebook app version does not function at its best and throws different kinds of errors. Not updating Facebook as and when prompted is another reason for Facebook comments not showing errors.
5 Ways to Fix Facebook Comments Not Showing
Now that we know the common reasons that lead to the Facebook comments problem, it is time to learn the possible methods to fix it.
1. Restart Facebook App
Restarting the Facebook application often resolves the issue because the native app can become stuck, and swiping down to restore the app refreshes it. As a result, it restores the Facebook comments, which will now be visible. If this does not fix the comments issue, the following solution may help.
User Guide:
- Go to “Settings,” click the “Application, “select Manage Application, and then click the Downloaded icon.
- Then, scroll down to the page, click the Facebook app and get to the App info page. Now, tap the “Force Stop” button to turn off the application.
2. Reboot Your Phone
Another way to fix the issue is to shut down the phone and restart it. Rebooting the phone is often the ultimate troubleshooting solution for any problem with the phone.
The Facebook app tends to crash when the phone heats up with many apps working in the background. Rebooting the phone may help the app to function well. Restarting also fixes poor internet connectivity issues.
Rebooting the phone also resolves the minor glitches on your phone, which may have triggered the Facebook comments not loading problem. That’s why rebooting the phone may help.
User Guide:
- Long press the power key located at the side of your phone until the menu option pops up, then select “Restart” or “Power off.”
- If the phone is unresponsive, perform a “soft reset” by pressing the volume up key simultaneously with the power key for around 20 seconds or until the phone vibrates.
3. Clear Browsing Data
Cache or browsing data is often a source of the comments not loading problem. The Facebook cache is historical data of the links clicked and pages visited. Most apps track browsing history to enhance user viewing activity.
So, the browser cache reduces the performance of the device, web pages, and apps and causes errors. Therefore, clearing the browser cache and reloading the page may help to resolve the Facebook comments not showing the issue.
User Guide:
- Tap on the three piled lines in the bottom-right corner of the Facebook app.
- Next, click the “Settings & Privacy” option for a drop-down menu to appear with a new set of possibilities. Tap on “Settings.”
- Then, scroll down, click on “Browser,” and tap “Clear Browsing Data.”
4. Check for Network Connection
Poor internet connection is another common problem; checking your internet connection for any issues is mandatory. Speed below 5 Mbps (megabits per second) creates problems in the primary internet services.
Check your internet connectivity to ensure that you are using sufficient bandwidth to access the website. In case of using a mobile device, ensure that it has a reliable data network or Wi-Fi connectivity.
User Guide:
- Go to the “Settings” option on your phone. If you’re using Wi-Fi, check the internet connection.
- If you are using mobile data, go to “Cellular Data” and refresh the internet connection.
5. Update Facebook App
Always keep your Facebook updated to avoid any errors in the first place. Since you’ve run into the “Facebook comments not showing” problem, the first step is to check the app version and update your app if needed. Then sign in again, and load the comments to view it. You can also check for any notifications to update the Facebook app.
User Guide:
- Android users can simply go to the play store and look at the Facebook app.
- Then if it’s available with an update button, update the app by clicking the “Update.”
- For iOS users, locate the Facebook app from the app store, and click the “Update” tab.
Effective Comment Management with Juphy
One of the best methods companies can connect with their target audience on social media platforms like Facebook is by replying to the user’s comments on their posts. So, it’s time for businesses to manage Facebook comments and messages and take complete control of their Facebook pages and accounts by choosing the right management tool for effective management.
Juphy is an all-in-one social media management platform that effortlessly empowers brands in comment management.
With Juphy’s Social Inbox tool, brands can track the conversations across Facebook comments & messenger on a single platform. Having all Facebook conversations grouped in one place helps in proper team setup to assign ownership of the incoming messages and comments and enhance the customer experience.
Juphy’s Team Collaboration feature helps you to work on the unified inbox collaboratively and improve social media customer support by allocating the Facebook comments & messages to the right team members to efficiently reply to a comment or message, resolve the query and update the notes.
For any common issues or queries that may be flooding the Facebook comments section, businesses can use Juphy’s Canned Responses feature to respond to all the frequently asked questions with a single click instead of writing the same answer again to everyone.
Measuring the team performance is not easy with Juphy’s Actionable Reports. It helps to gain better insights into how the customer support team manages the conversations. You can generate detailed reports that showcase the team’s efforts and sentiment analysis.
The reports include:
- the volume of tickets handled collectively and individually
- the number of replied conversations by each team member
- information on the average response time
- sentiment and tag analysis (positive, negative, and neutral)
Final Comments
To conclude, this blog discussed some significant reasons for the “Facebook comments not showing” error. Although not being able to see comments on Facebook can be a bit annoying, with the ways mentioned above, you can always find a way to resolve the issue.
Facebook is one of the most popular social media channels, and businesses that use Facebook can manage FB accounts directly with the social media engagement tool, Juphy.
Choosing Juphy and integrating it with Facebook enhances the brand’s communication strategy by streamlining all the conversations in a single place and helps to deliver a consistent customer experience.
Get started with our 7-day free trial today.
Social Inbox Now
Manage all social media customer support inquiries in a unified inbox.
Related Article – Meta Business Suite, aka. Facebook Business Manager Guide
Meta Business is a great tool for Businesses, and Juphy makes managing Meta Business Suite easier. Here are the reasons why!
