The list of Social Media Customer Service Articles
I’ve only seen it in the movies, but I believe that, when trying to explain themselves, some people also say, “Do you feel me?” in real life. In the movies, the scene usually reflects anxiety, frustration, and even desperation. The subject doesn’t only want their words to be heard. They desperately try to transfer the […]
In this article, we expound on six customer service challenges and practical solutions to help your team overcome them. Excellent customer service is the backbone of businesses today, especially with many consumers preferring to do their shopping digitally from the comfort of their homes. Anything can go wrong with their purchase or shopping, and they’re […]
People have all kinds of fantasies. Mine is opening up a shop and refusing to comply with the customers’ demands with a simple “No.” I believe rejecting customers is the ultimate luxury a business can enjoy and also a shortcut to career suicide. Businesses need happy customers to survive and thrive. That’s why many businesses […]
Introduction 77% of customers say they are more loyal to businesses that offer excellent customer service, making it clear that effective customer service is critical to a successful business. Your customers are the most valuable part of your business, and customer service software is the backbone of a great customer experience. But knowing where to […]
Customer service is among the most influential factors in business development. Therefore, the phrases you use during customer service might positively or negatively affect your service understanding. It means you should pay attention to your expressions when communicating with customers. So, which phrases should you use? Which phrases should be avoided when talking to customers? […]
Customer acquisition is ensured through an effective indicator of service. Good customer support and service are only possible with good team collaboration. This equation leads to the result that you should follow strategies that benefit team collaboration. So, what are the other reasons why team collaboration is important in customer services? How is it ensured? […]