The list of Social Media Customer Service Articles
What is the one factor that all successful businesses have in common? They push their limits and go the extra mile to make the customers feel appreciated, understood, and valued. They know that the quality of their offerings means nothing without incredible customer service. According to a report by Oracle, 86% of customers are willing […]
Customer-centricity is synonymous with thriving businesses, especially as markets are flooded with more choices now. Customers are more demanding, and only organizations that adapt to customer-centric processes to match the growing demands will survive such a volatile market and become a customer service oriented business. Providing excellent customer support and offering second-to-none customer service is […]
Although customer service and customer support are considered the same concepts, they are actually different. Knowing these differences creates a chance to assign business tasks more accurately and meet customer expectations. Here, it begs the question: What are the similarities and differences between customer service and customer support? What is Customer Service? Customer service connects […]
Customer support that takes customer satisfaction to the top levels should be fast, efficient, and timely. Many customer service mobile apps in the market can enhance your impression while ensuring customer satisfaction and increasing customer numbers. Why are customer service mobile apps important? What is the best app for customer service? The Importance of the […]
Customer service is nothing new, and it has always been a part of marketing, but it has never been so powerful, demanding, and insidious until now. Don’t get me wrong. The customer is not a tyrant who acts like they know your brand because of the purchase. They just have more options, better research capabilities, […]
Like in any other business, e-commerce customers may encounter problems or need answers to their questions throughout their shopping experience. Customer service in e-commerce is mainly for helping out the existing or prospective customers or providing them with the information to find a solution themselves.