Returns and refunds are factors that drive trust in an e-commerce brand. In fact, knowing that you offer a seamless return procedure encourages shoppers to buy from you repeatedly. But there’s a catch. Without an effective method of handling returns, you’ll spend more money and time dealing with return requests. This makes writing one for […]
Social media is no more about double-tapping posts and sending reels alone. Every business owner knows that one viral post about their product on social media can have their website buzzing with traffic. Granted, there are several social media platforms you can use for your e-commerce business. But Instagram particularly has been gaining more traction, […]
Live chat has been replacing other communication channels for a while now, as today’s customers expect instant answers to their questions no matter what time it is, and cannot even tolerate waiting longer than 5 minutes. Furthermore, 52% of customers are more likely to repurchase from a company with live chat support. So integrating a […]
The pandemic in 2020 significantly impacted the beauty industry, causing an 8% decline in sales. However, it also brought forth innovative ideas and new opportunities that allowed e-commerce merchants to make the best of this hectic period. While consumers prefer to shop for cosmetics in person, thanks to the extensive online content coming from both […]
According to 2024 Shopify statistics, Health and Beauty is the third largest industry on the platform, with 192,874 stores. As the booming market creates a highly competitive domain with not enough customer loyalty (only 42%), building and maintaining a strong brand presence becomes an increasingly arduous challenge. Despite the industry’s challenges, merchants are constantly discovering […]
Olly is a San Francisco-based vitamin and supplement brand that sells its products through a variety of offline and online channels. It was founded in 2013 and debuted its first products in Target stores in 2015, aiming to simplify vitamin shopping. It focused on the end benefit rather than the individual ingredients. They also turned […]