Customer insights have become essential in the ever-evolving digital world. Understanding customers based on insights contribute to customer satisfaction and loyalty. This way, businesses can improve both their sales rate and brand reputation. So, what are customer insights? How can you compile and use them efficiently? What Are Customer Insights? Customer insights are thoughts observed […]
Customer feedback directly impacts your business performance. Tracking your customers and improving your products or services contribute to your growth. The most simple way to achieve this is by automating customer feedback. So, what is an automated customer feedback system? Which methods should you try to receive feedback? What Is an Automated Customer Feedback System? […]
Your brand’s social voice is the secret power to engage effectively with customers. Your brand’s social voice will be a solid element to stand out. Your chosen words and images can accelerate your brand’s engagement by creating a brand voice. This way, social voice paves the way for success. So, how can you identify and […]
One of the most contributing factors to brands’ success is customer loyalty. Loyal customers are the basis of a business to sustain its future. Therefore, improving customer loyalty has a critical role in business development. So, what factors affect customer loyalty, and how can you increase it? What Is Customer Loyalty? Customer loyalty is a […]
Any company that wants to be successful has to offer great services, differ from its market rivals, and, most importantly, fully satisfy its customers. That is a challenge in 2022 and beyond, which is why customer success management is now one of the most decisive factors for both client and company success. A company succeeds […]
Reach, and impressions on social media help you measure the performance of your posts and ads. This way, you can determine your roadmap based on your goals. So, what is the difference between reach and impressions? What should you consider to boost your engagement on social media? What Is Reach? Reach reflects the total number […]