Since business areas are now moving to virtual environments, businesses have started to create their draft through updates accordingly. That draft is an indicator of whether your business’s channels and teams use social media parallel to your strategy. How can you form a social media policy strategy according to the draft? How can a social […]
Although customer service and customer support are considered the same concepts, they are actually different. Knowing these differences creates a chance to assign business tasks more accurately and meet customer expectations. Here, it begs the question: What are the similarities and differences between customer service and customer support? What is Customer Service? Customer service connects […]
We know that you can see the comments and criticisms by the users about your brand with Instagram mentions. These comments help you revise your strategies accordingly. So, how can you mention someone by using Instagram mentions? Which one is more efficient: Instagram taggings or mentions? What Are Instagram Mentions? When an Instagram user uses […]
Customer support that takes customer satisfaction to the top levels should be fast, efficient, and timely. Many customer service mobile apps in the market can enhance your impression while ensuring customer satisfaction and increasing customer numbers. Why are customer service mobile apps important? What is the best app for customer service? The Importance of the […]
The digital necessities that emerge with the digital age come as no surprise. Therefore, achieving sustainable commercial success goes through the visibility of your business or your brand. You can improve visibility by applying your sales strategy efficiently on social media. Then, how to build a social media customer service strategy? How to provide top-notch […]
In today’s interconnected world, traditional sales techniques no longer cut it. To thrive in the digital era, sales professionals must embrace a new approach: social selling. By leveraging the power of social media platforms, social selling enables you to forge genuine connections, engage prospects, and drive sales like never before. But what exactly is social […]