Category: Uncategorized
How to Keep up with Customer Expectations
Today, I’m going to tell you about my very recent and “almost experienced” customer experience and how I realized what my expectations as a customer actually are. Nowadays, my city is experiencing one of the harshest winters in nearly 30 years. It’s not exactly like The Day After Tomorrow but feels something like that when […]
Inci Vardar
Internal Communication Strategy for Support Teams
With a well-designed internal communication strategy, support teams can improve the quality of their service and ensure coordination between them. Think about the internal body systems of a human being. These systems communicate and work together to maintain your health. Your bones and muscles, the respiratory and circulatory system, and all that I cannot count […]
Zeynep Avan
Best Social Media Customer Support Strategies
Dream big, start small. Dreaming big has become harder for small businesses since the COVID-19 first break out. But, not impossible! Social media has started to play a crucial role in supporting small businesses to dream bigger and bigger. How (and why)? Because worldwide internet usage has gone from 4.1 to 4.9 billion since then […]
Zeynep Avan
Collaboration or Chaos: Shared Email Account
When customers need to get in touch with a business, they usually send an email to a generic email address such as info@something or support@somethingelse and receive an answer from the same address instead of an individual user. This single point of contact is usually run by a delegated team, who monitor and answer questions […]
Inci Vardar