In today’s digital age, the importance of providing efficient and effective customer service is paramount for Fintech companies looking to increase their customer base and maintain customer loyalty. PayPal, a global leader in digital payments, is no exception. Having millions of customers, they must provide top-notch customer service to ensure customer satisfaction. As such, PayPal […]
Did you know that customers will likely spend 20 – 40% more on your brand if you engage them on social media? In fact, 67% of customers prefer to engage with brands on social media when needing solutions and services. The Customer Service industry has never experienced a time like this — when social media […]
Whether you’re an active user or a lurker, it is difficult to ignore the buzz that Twitter has generated in the past few years. Once, it was reserved for people who had nothing to say; now, anyone can create an account and reach millions of people at once. You should use Twitter as a customer […]
Providing good social media customer service has always been tricky, I can tell. But I can’t tell you how hard to provide customer services to a business-to-consumer (B2C) company compared to a business-to-business (B2B) business model. Especially when Amazon buys you… Zappos is an online shoe and clothing retailing company that began operating in the […]
We’ve seen Twitter and Facebook become increasingly popular platforms for businesses to interact with customers. Even for an airline, customer service on social media is very important since Twitter or Instagram has become one of the first things that come to our minds when we want to talk about our problems. United Airlines is one […]
Adobe is one of the world’s leading software providers to help businesses engage and connect with customers digitally. Adobe’s social media customer service team provides a wide range of support services for Adobe customers, including: and other social media support needs. Adobe also offers a variety of free resources for social media training and resources […]