Google is the place where most of the customers go to find a nearby business. Every month, there are over: Google favors companies that are reliable and provide top-notch products or services. If you have searched for a business on Google and found all the business’ information displayed on the right of the search results, […]
Do you make purchases without going through the customer reviews or asking your friends who are already using the product? Well! We all know the obvious answer already. Customers trust personal recommendations from family and friends over brand marketing and advertising. Believe the stats if not us. Shortly, businesses need delighted customers sharing positive reviews […]
Is improving your social media engagement rates at the top of the to-do list? You are not alone; this is a priority for most companies who want to achieve business growth by promoting your brand through social media – the critical catalyst for brand growth. According to a recent Marketing Trends survey by Hubspot, social media is […]
What is the one factor that all successful businesses have in common? They push their limits and go the extra mile to make the customers feel appreciated, understood, and valued. They know that the quality of their offerings means nothing without incredible customer service. According to a report by Oracle, 86% of customers are willing […]
Customer-centricity is synonymous with thriving businesses, especially as markets are flooded with more choices now. Customers are more demanding, and only organizations that adapt to customer-centric processes to match the growing demands will survive such a volatile market and become a customer service oriented business. Providing excellent customer support and offering second-to-none customer service is […]
Keeping your customers happy during a crisis (be it a service interruption or a global pandemic) is a hallmark of a successful company. That said, crisis management in customer service is not easy! Customers rely on customer service reps more than ever now. They need information and updates. During times of crisis, customer service quickly […]