When it comes to social media, everyone has an opinion. These days it extends to just about anything you post online, including your business Facebook pages. Whether fans or critics, many people feel free to comment on almost any post they see online. That can be great! 🙂 But sometimes, you might want to avoid […]
Providing good social media customer service has always been tricky, I can tell. But I can’t tell you how hard to provide customer services to a business-to-consumer (B2C) company compared to a business-to-business (B2B) business model. Especially when Amazon buys you… Zappos is an online shoe and clothing retailing company that began operating in the […]
We’ve seen Twitter and Facebook become increasingly popular platforms for businesses to interact with customers. Even for an airline, customer service on social media is very important since Twitter or Instagram has become one of the first things that come to our minds when we want to talk about our problems. United Airlines is one […]
Customer service is a key component of any brand, and brands that are able to provide excellent customer service are more likely to be successful in the long run. The best way that companies can improve their customer service is by using social media as a way to engage with customers. By providing social media customer […]
If you’ve been using Instagram for your company for any time, you’ve probably already learned how important your comments are on your posts. After all, a piece of content is worth a thousand words… and not all of them are nice. The comments you receive on your posts can either make or break your success […]
We make a lot of effort, spend hours, and drink cups of coffee to ensure our business’s success. The effort we make might go for nothing if we cannot make sure that the customer has a positive experience with the product or service. There should be a bridge between our business and customers to ensure […]