Author: Zeynep Avan
Internal Communication Strategy for Support Teams
With a well-designed internal communication strategy, support teams can improve the quality of their service and ensure coordination between them. Think about the internal body systems of a human being. These systems communicate and work together to maintain your health. Your bones and muscles, the respiratory and the circulatory system, and all that I cannot […]
Zeynep Avan
Best Social Media Customer Support Strategies
Dream big, start small. Dreaming big has become harder for small businesses since the COVID-19 first break out. But, not impossible! Social media has started to play a crucial role in supporting small businesses to dream bigger and bigger. How (and why)? Because worldwide internet usage has gone from 4.1 to 4.9 billion since then […]
Zeynep Avan
How to Create a Great Engagement Strategy for SMBs
Social media has evolved into a new concept of engagement. When we talk about social media, it is impossible to not mention engagement. What we had first? Kevin Systrom’s photo of a stray dog sitting near a taco and Jack Dorsey’s first tweet of “just setting up my twttr”. Now we are in an era […]
Zeynep Avan
Social Media Customer Service: How to Do it Right
Thanks to (or maybe because of) the technology, we don’t want to wait to get what we want anymore. People were used to waiting in the past, but now everything has become much simpler and quicker. Same goes with customer services. Sending emails, waiting in queues, staying on hold while speaking to a customer care […]
Zeynep Avan
Omni-Channel Customer Service Experience and Tools
There is no single way of doing anything. Similarly, you don’t have a single channel to interact with your customers. Even when they want to reach out to your customer support, they have several options. They use express mails, smoke signals… Just kidding, they use emails, live chat supports, Twitter, Instagram, Google reviews, and more […]
Zeynep Avan