If YouTube is one of the communication channels you utilize for your brand, comments are an excellent way to have a dialogue with your audience. You can not only understand their needs and opinions better but also provide customer support and collect leads by answering their questions. Creating conversation around your content and building a […]
Customers are an irreplaceable part of any business. Without customers, there is no audience, hence, no purpose. Attracting customers and keeping them loyal to your business requires great effort, and knowing why customers leave your business is essential to ensuring customer loyalty. Sometimes, businesses focus only on attracting new customers and overlook the importance of […]
Social media reforms a new era of brand-customer relations. Brands became available on social media for customer support besides the call centers. Social media customer service comes to the fore with its fast and efficient responses, but what is social media customer service? What are some amazing examples of it? About Social Media Customer Service […]
Customer service is nothing new, and it has always been a part of marketing, but it has never been so powerful, demanding, and insidious until now. Don’t get me wrong. The customer is not a tyrant who acts like they know your brand because of the purchase. They just have more options, better research capabilities, […]
Have you ever read the reviews in Google Play Store before downloading an app, paid attention to how many of them there are, or how many stars the app has? Well, we all did and keep on doing it. Everybody would like to know whether something is worth it or not before having it. So […]
Businesses are always offering services or solutions to a customer target, whether it is Business to Customer (B2C) or Business to Business (B2B). As they always offer a product, they always have clients interested in them. Businesses should upgrade their products or services according to their customers’ experiences to have a healthy and stable growth […]
