After 8 years of growth hacking experience, I decided to start a new series called Growth Secret. In the first article of this series, we will talk about how we can generate more leads using our Facebook Page. In this article, I will show you how we can turn Facebook interactions into high-qualified leads. I […]
One of the most substantial advertisements for brands is to shine out on social media. You should provide a satisfying service for your customers on different social networks if you want to succeed. At this point, it is essential to measure social customer service performance. Then, how is social customer service performance measured? How to […]
In any customer-related department, especially in customer success and support teams, it is important to know how to deal with any type of customer. People might have different backgrounds and manners while approaching a subject or when there is a problem with their experience.
Like in any other business, e-commerce customers may encounter problems or need answers to their questions throughout their shopping experience. Customer service in e-commerce is mainly for helping out the existing or prospective customers or providing them with the information to find a solution themselves.
