Have you ever wondered how your favorite brands keep up with the chaotic nature of customer inquiries, especially during peak seasons? The secret might not be a massive customer support team but a silent helper working behind the scenes. AI Chatbots, one such tool, has proven to be a game-changer for online businesses as they […]
I believe almost every extroverted salesperson would like to speak to their customers individually, learn about their cravings and issues, persuade them to buy, and assist them throughout their shopping journeys. But it can be quite impossible because more than 33% of people worldwide shopped online in 2022. That is about 2.64 billion people who […]
There have been several technological innovations used across various industries over the years to improve customer experience and reduce running costs. Remember the last time you visited an online store and a small window popped up, offering help? That was likely a chatbot. These digital assistants have revolutionized the way many brands, especially e-commerce stores, […]
Before moving to my current home, I used to shop from a greengrocer with higher prices than the rest. There were other places where I could shop, some even closer to my house, but none of them lined up fruits and vegetables as well as he did. The best-selling goods of the season were placed […]
Personalization is crucial for the success of many businesses, including e-commerce. Research reveals that 66% of customers expect companies to understand their needs and expectations. Because customers can’t physically visit e-commerce stores, they anticipate a personalized online shopping experience. Chatbots fill this gap as they serve as a tool for businesses to efficiently create a […]
Projected to hit an astonishing $6.3 trillion in 2023, the global e-commerce market is a gold mine waiting to be tapped. The e-commerce market is a rapidly expanding industry that offers small and large-scale businesses the opportunity to sell their products online. If you want to start an e-commerce business, you should know the basics. […]