Social media has completely changed the face of customer service. With the advent of social networks and the growing importance of customer service, traditional customer service models are becoming increasingly outdated. The consumer demands a better customer experience and is not satisfied with the level of customer support they receive with traditional service. Over 60% […]
Ask yourself the one-million-dollar question, “How can I upskill my customer service department without switching on a boring PowerPoint presentation?” Don’t worry about sounding boring — we’ve got you covered with a bunch of engaging customer service training ideas that you can steal. But before diving deeper into practical exercises and games, let’s first see […]
Since customers are the most vital element that keeps your business going, how you implement content marketing strategies for your brand is critical. A business’ growth is significantly dependent on effective content creation and management strategies. Content that affects the audience paves the way for improvements. So what are the essential contributions of content marketing? […]
If you’ve been using Instagram for your company for any time, you’ve probably already learned how important your comments are on your posts. After all, a piece of content is worth a thousand words… and not all of them are nice. The comments you receive on your posts can either make or break your success […]
Social media is not just valuable for marketing and business operations; 68% of your customers also expect that you have an active social media presence, as it serves as a point of mutual communication. This is why most businesses use multiple social media channels to engage with the various categories of their target market online. […]
Improving customer experience has become the primary goal of businesses. Due to the lack of positive experience in delivering the product or service, many companies developed various strategies to improve the customer experience. So, why is customer experience important? How can you improve your customer experience strategies? What Is Customer Experience? Customer experience (CX) is […]