Adobe is one of the world’s leading software providers to help businesses engage and connect with customers digitally. Adobe’s social media customer service team provides a wide range of support services for Adobe customers, including: and other social media support needs. Adobe also offers a variety of free resources for social media training and resources […]
WhatsApp was launched on iOS as a chat app for personal use in late 2009 and hit a milestone of 200 million monthly active users only five years later when it was acquired by Facebook. Today it has more than 2 billion monthly active users globally, making it the most popular mobile messenger app among […]
In this article, we expound on six customer service challenges and practical solutions to help your team overcome them. Excellent customer service is the backbone of businesses today, especially with many consumers preferring to do their shopping digitally from the comfort of their homes. Anything can go wrong with their purchase or shopping, and they’re […]
We love seeing social media customer service in action. While we’ve already reviewed the social customer service of many major brands on social media, including Netflix, Starbucks, Airbnb, and Nike, we wanted to take our research a step further. To do so, we chose eight companies based on the top five e-commerce industries in the […]
Customer service is a key component of any brand, and brands that are able to provide excellent customer service are more likely to be successful in the long run. The best way that companies can improve their customer service is by using social media as a way to engage with customers. By providing social media customer […]
Social media strengthens its position in marketing every day. Each business that conducts marketing operations on social media prioritizes being the first pick. You can achieve that through business transparency in social media and improve your brand. How can a trusting environment be achieved between businesses and customers? Is it essential to be transparent? How […]
