Customer-centricity is synonymous with thriving businesses, especially as markets are flooded with more choices now. Customers are more demanding, and only organizations that adapt to customer-centric processes to match the growing demands will survive such a volatile market and become a customer service oriented business. Providing excellent customer support and offering second-to-none customer service is […]
Being accessible anytime as a business significantly impacts your customer satisfaction levels. The help desk strengthens the communication links of the representatives in the team, manages the conversations automatically, and facilitates customer service tasks. So, what are the benefits that the help desk provides in data entry? What is the ticketing system? What Are the […]
There is so much information on the internet, and sometimes it can be impossible to discover the obvious. This is where hashtags come in handy. They bring together similar conversations and content. And also help the Instagram algorithm to categorize information correctly. People can easily discover what they are looking for or any content that […]
One of the foremost priorities of many companies is growth — especially customer growth and retention. A study conducted by Harvard Business School records that as little as a 5% increase in customer retention can lead to as much as a 95% increase in profit generated. Impressive, isn’t it? The high costs of acquiring new […]
Keeping your customers happy during a crisis (be it a service interruption or a global pandemic) is a hallmark of a successful company. That said, crisis management in customer service is not easy! Customers rely on customer service reps more than ever now. They need information and updates. During times of crisis, customer service quickly […]
In recent years, thanks to the widespread use of customer relationship management practices, there has been a shift from a product-oriented approach to a customer-oriented approach in marketing. Businesses create strategies that aim to enhance the satisfaction of current customers and catch the attention of possible customers. Brands might focus mostly on attracting new customers […]
