Social media has no doubt become one of the most convenient ways businesses share and connect with customers globally. It has also become a great influence on consumer behavior. Not convinced? Did you know that 48% of Americans between 18 and 34 have bought a product from social media? Surveys also show that 49% of […]
One of the foremost priorities of many companies is growth — especially customer growth and retention. A study conducted by Harvard Business School records that as little as a 5% increase in customer retention can lead to as much as a 95% increase in profit generated. Impressive, isn’t it? The high costs of acquiring new […]
Digital customer support solutions have become one of the top choices for B2B and B2C companies these days. A 2020 Hubspot report shows that 86% of service teams affirm that help desks increase their productivity, and 51% of teams affirm that they rely on help desk services. However, companies looking to shift to IT support solutions […]
Between 2021 and 2022, the number of social media users worldwide went up 10%. This increase means there are now over 370 million new users of social media, and your clients and customers could be a part of them. Experts believe that there will be over 4.4 billion social network users in the world in […]