Customer service is a key component of any brand, and brands that are able to provide excellent customer service are more likely to be successful in the long run. The best way that companies can improve their customer service is by using social media as a way to engage with customers. By providing social media customer […]
Social media strengthens its position in marketing every day. Each business that conducts marketing operations on social media prioritizes being the first pick. You can achieve that through business transparency in social media and improve your brand. How can a trusting environment be achieved between businesses and customers? Is it essential to be transparent? How […]
Social media has completely changed the face of customer service. With the advent of social networks and the growing importance of customer service, traditional customer service models are becoming increasingly outdated. The consumer demands a better customer experience and is not satisfied with the level of customer support they receive with traditional service. Over 60% […]
Ask yourself the one-million-dollar question, “How can I upskill my customer service department without switching on a boring PowerPoint presentation?” Don’t worry about sounding boring — we’ve got you covered with a bunch of engaging customer service training ideas that you can steal. But before diving deeper into practical exercises and games, let’s first see […]
Since customers are the most vital element that keeps your business going, how you implement content marketing strategies for your brand is critical. A business’ growth is significantly dependent on effective content creation and management strategies. Content that affects the audience paves the way for improvements. So what are the essential contributions of content marketing? […]
If you’ve been using Instagram for your company for any time, you’ve probably already learned how important your comments are on your posts. After all, a piece of content is worth a thousand words… and not all of them are nice. The comments you receive on your posts can either make or break your success […]