Customer acquisition is ensured through an effective indicator of service. Good customer support and service are only possible with good team collaboration. This equation leads to the result that you should follow strategies that benefit team collaboration. So, what are the other reasons why team collaboration is important in customer service? How is it ensured? […]
How well do people know your brand and products? And how well does the segment of the market you are targeting know your brand? The more easily your potential customers recognize your brand, the better. But is that all there is to brand awareness? Definitely not! If your target market knows your business name, the […]
Customer service used to mean answering callers one by one or responding to emails at your convenience. Then it became faster, more connected, and highly public. Now customers prefer to mention a brand in a “Help!” message and expect an answer instantly, in a few minutes, or during office hours in worst-case scenarios. Twitter is […]
A survey conducted by the U.S. Census Bureau’s Small Business Pulse revealed that 28.8% of small businesses announced a significant price increase in September 2021, while 40.3% of them announced moderate price increases. Price hikes like this featured across various sectors and industries, leaving disgruntled consumers in its wake. Communicating a price increase to customers […]
Ensuring customer retention is among the highest goals of each business. Therefore, the best service can be provided by updating the products and services. Customer continuity significantly and positively affects business development. An accurate marketing approach and efficient service are the key elements of having loyal customers. So, how is it possible? How can you […]
Is improving your social media engagement rates at the top of the to-do list? You are not alone; this is a priority for most companies who want to achieve business growth by promoting your brand through social media – the critical catalyst for brand growth. According to a recent Marketing Trends survey by Hubspot, social media is […]
