Customer service has become a priority for companies. Why? Because it enables businesses to retain and appease unhappy customers. It also helps satisfied customers become superfans. It allows for upselling and cross-selling. Plus, it is a great way to gather data and feedback to gain a competitive advantage. With so much at stake, it must […]
Like most journeys, the customer journey starts with a hearty “Welcome on board!” Even though the onboarding process comes at the very beginning, your approach at this point will determine if the journey will be a bumpy one that ends with churn or proceed delightfully – and even lead to loyalty. That’s why the process […]
Each business dreams about providing seamless and effective customer service. Customer service teams should always offer quick and accurate solutions to customer demands. A rise in customer numbers also means an increase in services, so at that point, businesses realize that investment in support teams becomes a must. However, you can provide a different service […]
What is the one factor that all successful businesses have in common? They push their limits and go the extra mile to make the customers feel appreciated, understood, and valued. They know that the quality of their offerings means nothing without incredible customer service. According to a report by Oracle, 86% of customers are willing […]
Customer experience is the backbone of a company since it might ensure customer loyalty or cause them to leave. According to a report by Zendesk, 75% of respondents said they would spend more money to buy from businesses that offer good customer service, and this “good customer service” perception changes day by day. Delivering smooth […]
Social media has no doubt become one of the most convenient ways businesses share and connect with customers globally. It has also become a great influence on consumer behavior. Not convinced? Did you know that 48% of Americans between 18 and 34 have bought a product from social media? Surveys also show that 49% of […]
