What is a Team Inbox? Team inbox is basically a shared inbox that is reachable by multiple individuals. These inboxes are usually administrated by a team. This way not only you but every team member can see all new notifications about your business and monitor them in one place. Some shared team inbox solutions may […]
If you’re applying for a customer service job or a position where you need to actively communicate with consumers, the customer service interview question and answer examples on this blog are sure to make this process easier. Throughout the content, you will find questions for practice. With practicing, you can complete the interview without a […]
Social media has evolved into a new concept of engagement. When we talk about social media, it is impossible to not mention engagement. What do we have first? Kevin Systrom’s photo of a stray dog sitting near a taco and Jack Dorsey’s first tweet of “just setting up my Twitter”. Now we are in an […]
Thanks to (or maybe because of) the technology, we don’t want to wait to get what we want anymore. People were used to waiting in the past, but now everything has become much simpler and quicker. The same goes for customer service. Sending emails, waiting in queues, and staying on hold while speaking to a […]
In his book The Psychology of Money, Morgan Housel writes “Controlling your time is the highest dividend money pays”. Working with a versatile social media inbox unifies the processes while reducing the clutter, which allows you to control your time more effectively. When you create a piece of content and distribute it through your preferred […]
Many businesses benefit from customer service automation to increase efficiency in their customer support department. This way, they ensure that customers problems are solved easier and quicker. In addition, customer service automation prevents human error and significantly reduces the average response time to customer queries. So, what is customer service automation and how does automation help […]
