Sometimes things may not go as planned. What matters is how we deal with the unexpected. Especially when unexpected events tend to be bad. When you can’t meet the expectations of your customers, the feedback you give them can make you win or lose people who may be your customers or potential customers. Getting right […]
There is no single way of doing anything. Similarly, you don’t have a single channel to interact with your customers. Even when they want to reach out to your customer support, they have several options. They use express email, smoke signals… Just kidding, they use emails, live chat support, Twitter, Instagram, Google reviews, and more […]
Customer appreciation is a way to thank your customers for choosing you or your business among the many possibilities. Customers you appreciate feel valued, so they build up your loyal customer base over time, and this is crucial to a business. It’s another way of saying “thank you” to your customers. Appreciating them is a […]
Style of communication changes so rapidly that you might find it hard to follow. These changes occur in all types of communication, including formal and informal; internal and external ones. Starting from the student years, many of us use emails to communicate with people. Most of the time, you cannot simply text “sup” to those […]
If you plan to improve your brand’s presence on social media, or, if you think that your social media strategy and performance is no longer working; social media audit is a concept you need to know and understand well. If you want to know exactly what social media audit is, we have covered all the […]
In today’s age, we all search where we want to go, what to eat, what to buy from a certain place, what to do in a certain situation, how much does something cost in prior before we call in to action ourselves. We want to know, if the product we’re going to buy or the […]
