It’s no doubt that social media has become an important part of customer support as 67% of consumers use social networks to post questions, complaints and inquiries about products and services. Nowadays, support teams do not only take phone calls but also respond to dozens of direct messages, comments and inquiries on social media from […]
Creating automation rules on Juphy will help you to easily filter and classify messages based on specific keywords. Here is a step-by-step guide: Automated tags Navigate to the main menu bar on the left Click on the “inbox” tab “Automation rules” tab will appear under the “inbox” tab once you click on it Click on […]
Before social media entered our lives this much, the fastest and most effective method customers used to get help from brands was to connect to customer service by phone. But those days are gone. Customers now want immediate answers rather than waiting days to find solutions to their problems. That’s why social media has become […]
If you are a startup founder or a product manager thinking of what to do next with your product, which features to implement first and how to better understand your target audiences needs, you are reading the correct article. Today I am going to write about why we made Juphy’s product roadmap public and how […]
Nine months ago we started a public roadmap to encourage Juphyrians to collaborate with us, submit feature requests and provide feedback. This public roadmap is extremely valuable for us because we want to decide on the future of Juphy together with our community. During the past few months we’ve been working really hard on the […]
Whether you are using Juphy on a desktop, laptop, or on the mobile app, you can add your team members and work on your inbox collaboratively as a team. Working as a team on Juphy will enable you to solve issues faster and increase your organization’s customer response time. Here’s how. 1. Navigate to your […]