I must say that I was a little biased about Nike’s social media customer service before my research began. It’s not just because of my satisfaction with the products but also because the brand is an industry giant that conducts amazing marketing. Considering customer service a part of sales and marketing, I imagined that they […]
Social media management has become a crucial element for businesses. While almost every business acquires a social media management tool, that fact helps brands grow and thrive. Quick and efficient social media management can be provided with the right tools. So, how can you consolidate your social media feed? What are the best tools to […]
Did you know that 88% of people who did local searches online visited or called a store within 24 hours? And tons of people (up to 97%) go online to find out about a local business around them. That’s why now, more than ever, more social media platforms—which have become the daily tabloid of millions […]
Metaverse seems to be the shiny new buzzword, and everyone is talking about it. Meta, formerly known as Facebook (as many know it), is not just a name change. With it comes more significant changes that could impact the way we do business. It could also open up new doors of opportunities for advertisers. Meta […]
Originally founded in 2006 in Sweden, Spotify became one of the most successful music streaming platforms in a couple of short years. The brand’s growth continues with 182 million premium subscribers worldwide as of Q1 2022, and offering the users the music they love is probably not the only reason for this success. In this review, […]
The speed concept has become crucial in today’s world, where technology is highly developed. Customers consider speed besides service quality when evaluating a business. At this point, businesses search for different strategies to enhance customer response time. So, why is customer response time critical? What can we do to accelerate this process? What Is Customer […]