Whether you’re an active user or a lurker, it is difficult to ignore the buzz that Twitter has generated in the past few years. Once, it was reserved for people who had nothing to say; now, anyone can create an account and reach millions of people at once. You should use Twitter as a customer […]
One of the most contributing factors to brands’ success is customer loyalty. Loyal customers are the basis of a business to sustain its future. Therefore, improving customer loyalty has a critical role in business development. So, what factors affect customer loyalty, and how can you increase it? What Is Customer Loyalty? Customer loyalty is a […]
With a smartphone in the hands of over 6.6 billion people, consumer shopping behavior is now more different than ever. Google Consumer Insights reports that 53% of consumers conduct research when shopping to ensure they’re making the best choice. This is just one of the many sets of actions that consumers take in their journey […]
For those managing Shopify stores, it offers an unmatched avenue to interact with customers, driving both attention and traffic to their online spaces. The comments feature on Facebook is essential, serving as a direct line to receive feedback and engage with content viewers. Yet, when issues like invisible comments occur, they hinder this valuable interaction, […]
Providing good social media customer service has always been tricky, I can tell. But I can’t tell you how hard to provide customer services to a business-to-consumer (B2C) company compared to a business-to-business (B2B) business model. Especially when Amazon buys you… Zappos is an online shoe and clothing retailing company that began operating in the […]
Any company that wants to be successful has to offer great services, differ from its market rivals, and, most importantly, fully satisfy its customers. That is a challenge in 2022 and beyond, which is why customer success management is now one of the most decisive factors for both client and company success. A company succeeds […]